Okta
Technology
Sr.CustomerSuccessExecutiveEnterprise
“Sr. Customer Success Executive - Enterprise at Okta. Skills: Customer success, Account management, Executive engagement, Value realization. Develop customer relationships. Nurture customer relationships”
What You'll Achieve.
Higher business value; Executive alignment
Industry & Context.
Problem-solving skills
25% travel
What They're Looking For.
Must Have
10+ years customer success, 10+ years account management, 10+ years consulting, Manage large complex enterprises, SaaS-based technical enterprise product experience
Nice to Have
Enterprise security tools experience
What You'll Do.
Develop customer relationships
Nurture customer relationships
Nurture C-level relationships
Understand business goals
Understand customer needs
Ensure customer retention
Ensure customer happiness
Drive return on investment
Translate technical concepts
Provide actionable business outcomes
Design proactive success plans
Execute proactive success plans
Design Strategic Business Reviews
Execute Strategic Business Reviews
Champion customers internally
Mobilize cross-functional partners
Lead coordinated success motions
Gather customer feedback
Surface customer feedback
Identify renewal risk
Collaborate to remediate risk
Ensure successful renewal
Spot expansion opportunities
Communicate new products
Communicate new features
Help customers adopt capabilities
Help customers benefit from capabilities
How You'll Work.
Team & Collaboration
Cross-functional partners; Sales; Support; Engineering; Product
Communication Scope
Presentation skills; Communication skills
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