Cribl
SrCustomerSuccessEngineer
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“Sr Customer Success Engineer at Cribl. Skills: Customer Success Engineering, technical advisory, data pipeline management, customer relationship management. Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion. Become the trusted Cribl expert as customers build out data pipelines to transform data in their organization”
What You'll Achieve.
achieving customer outcomes, value and success with Cribl solutions; enable customers to realize continuous value; help the customer achieve their data goals and realize the value of their investment in Cribl; driving success plans and KPIs at our largest customers; Drive adoption and expansion of existing use cases; achieve customer outcomes
Industry & Context.
good technical and problem-solving skills
This position may require stand-by, on-call, or off-hours duties, Willingness to travel as needed (up to 25%)
What They're Looking For.
Must Have
Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value, A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers, Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment, Experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle, Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes, Quick learner with good technical and problem-solving skills, Willingness to travel as needed (up to 25%)
Nice to Have
Data Engineering/Analytics platform administrator/architect experience (i. e. Splunk, Elastic, Datadog, Snowflake, etc. ), Solid technical understanding of managing customers through Customer Success Platforms such as GainSight or PlanHat, Working knowledge of major cloud providers (AWS, Azure, GCP), Good jokes, or maybe better, bad jokes, Loves talking to customers and solving problems, Experience working remotely
What You'll Do.
Act as a trusted/strategic advisor for customers
driving the entire Customer Success lifecycle from onboarding to expansion
Become the trusted Cribl expert as customers build out data pipelines to transform data in their organization
Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers
Drive adoption and expansion of existing use cases and advise/develop additional use cases with the customer
Keep your finger on the pulse of your customers and keep things flowing for them
This includes use case initiatives
troubleshooting efforts
Cribl certification progress
How You'll Work.
Team & Collaboration
coordinate and strategize across several functions; engage with various technical and management functions within an organization; demonstrate the value of Cribl in business discussions with company executives; working cross-functionally with the Cribl sales, marketing, experience, and engineering teams as the voice of the customer; Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization
Communication Scope
great communication and relationship management skills; Clear, effective communicator
Full Job Description
Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next. We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd. Why You’ll Love This Role The Customer Success Engineer (CSE) acts as a trusted advisor for the customer in achieving customer outcomes, value and success with Cribl solutions. This highly technical role needs to coordinate and strategize across several functions to enable customers to realize continuous value. The CSE must be ready to engage with various technical and management functions within an organization and demonstrate the value of Cribl in business discussions with company executives. The CSE’s goal is to help the customer achieve their data goals and realize the value of their investment in Cribl. As An Active Member Of Our Team, You Will… Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion Become the trusted Cribl expert as customers build out data pipelines to transform data in their organization Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers Drive adoption and expansion of existing use cases and advise/develop additional use cases with the customer. Keep your finger on the pulse of your customers and keep things flow
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