Anaplan
Technology
Sr.CustomerSuccessBusinessPartner
“Sr. Customer Success Business Partner at Anaplan. Skills: Customer Success, Business Partnering, Value Realization. Manage enterprise customers. Maximize ROI on platform”
What You'll Achieve.
Maximize customer ROI; Drive sustained adoption; Protect renewals; Secure renewals; Grow commercial relationship; Increase platform footprint; Increase business value; Maintain high retention; Increase customer satisfaction; Increase customer loyalty
Industry & Context.
What You'll Do.
Manage enterprise customers
Maximize ROI on platform
Own end-to-end lifecycle
Nurture C-suite relationships
Establish trusted advisor role
Align on strategic priorities
Lead Executive Business Reviews
Present business value
Advise on Center of Excellence
Monitor platform usage
Develop customer success plans
Develop customer success assets
Drive customer references
Drive customer self-sufficiency
Identify expansion opportunities
Collaborate with Sales
Collaborate with Partners
Mitigate renewal risks
Secure commercial relationship
Grow commercial relationship
Translate capabilities into value
Serve as voice of customer
Advocate for customer needs
Act as primary escalation point
Focus on swift resolution
Maintain positive momentum
Contribute to customer success assets
Maintain high engagement levels
Increase customer satisfaction
Increase customer loyalty
Promote community usage
Support user group engagement
Support event participation
Act as primary customer contact
Drive change management initiatives
How You'll Work.
Team & Collaboration
Internal Anaplan teams; Product teams; Support teams; Community teams; Sales teams; Partner teams; Renewal Managers; Account Executives; Business stakeholders; Technical stakeholders
Communication Scope
Executive engagement; Presentations; Consultative approach; Value-oriented approach
Applying for this Sr. Customer Success Business Partner role?
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