Amazon Web Services, Inc.

National Security

Sr.CustomerSolutionsManager,USFEDNATSEC

$138–239k Arlington, Virginia, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Sr. Customer Solutions Manager, US FED NATSEC at Amazon Web Services, Inc.. Skills: Customer Success, Cloud Transformation, Program Management, National Security. Identify and accelerate customer value realization. Help customers achieve organizational cloud readiness”

What You'll Achieve.

Realize sustained business value; Accelerate cloud transformation journey

Industry & Context.

National Security
Problems you'll solve

Problem solver

Eligibility Requirements

US Citizen, Active TS/SCI with polygraph, 10%-15% travel

What They're Looking For.

Must Have

5+ years technical/engineering programs, 3+ years customer-facing work, Bachelor's degree, Experience leading transformation teams, Active TS/SCI with Polygraph

Nice to Have

PMP certification, SCRUM/Agile certification, SAFe certification, Certified Solution Architect, Associate level within 6 months

What You'll Do.

Identify and accelerate customer value realization

Help customers achieve organizational cloud readiness

Establish and mature operating models

Drive scale and long-term success

Establish ownership of specific programs

Maintain customer footprint on AWS

Operate independently

Engage with customers

Engage with internal AWS teams

Solve complex technology problems

Understand business risks

Understand technical risks

Influence technical stakeholders

Partner with cross-functional teams

Drive detailed discussions

Deliver cloud adoption strategies

Deliver migration strategies

Create business projects

Manage technology projects

Deliver technology projects

Navigate risks or roadblocks

Execute in ambiguous environments

Serve as customer's cloud journey coach

Evangelize customer needs to AWS leadership

Evangelize customer needs to product teams

Evangelize customer needs to engineering teams

Share best practice learnings

Create reusable assets

How You'll Work.

Team & Collaboration

Cross-functional teams; Internal AWS teams; Pre/post sales teams

Communication Scope

Executive engagement

Process & Methodology

Program management, Agile

Full Job Description

Are you passionate about shaping the future of the National Security by paving the way for innovation through customer advocacy? Do you have the program management and technical acumen to earn trust with executives and project team members alike? Are you a problem solver motivated to foster cloud adoption in alignment with your customer’s mission? Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to come join our Worldwide Public Sector National Security (NatSec) team to help customers realize sustained business value by accelerating their cloud transformation journey. Seeking a candidate who is willing to pass the Certified Solution Architect, Associate level within the 6 months of employment. This position may require 10%- 15% travel dependent on a case by case basis. This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. Key job responsibilities Working with organizations in all stages of their cloud adoption, Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization, enablement, and governance of their cloud transformation journey. Value Realization: You identify and accelerate the customer’s realization of value throughout the cloud lifecycle through the adoption of AWS services, AWS partner solutions, AWS best practices, and other. Enablement: You help customers achieve organizational cloud readiness, cloud fluency and cloud skills through skills guilds, experience-based accelerators, training partners, and other. Governance: You establish and mature operating models / structures to drive scale and long-term success through the application of AWS frameworks and mechanisms. Ownership: You establish ownership of specific programs who have already adopted AWS as a cloud service provider and expect a high level of support from AWS to maintain their footprint on AWS. Divide and Conquer: In this r

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