Amazon Web Services, Inc.
National Security
Sr.CustomerSolutionsManager,USFEDNATSEC
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“Sr. Customer Solutions Manager, US FED NATSEC at Amazon Web Services, Inc.. Skills: Customer Success, Cloud Transformation, Program Management, National Security. Identify and accelerate customer value realization. Help customers achieve organizational cloud readiness”
What You'll Achieve.
Realize sustained business value; Accelerate cloud transformation journey
Industry & Context.
Problem solver
US Citizen, Active TS/SCI with polygraph, 10%-15% travel
What They're Looking For.
Must Have
5+ years technical/engineering programs, 3+ years customer-facing work, Bachelor's degree, Experience leading transformation teams, Active TS/SCI with Polygraph
Nice to Have
PMP certification, SCRUM/Agile certification, SAFe certification, Certified Solution Architect, Associate level within 6 months
What You'll Do.
Identify and accelerate customer value realization
Help customers achieve organizational cloud readiness
Establish and mature operating models
Drive scale and long-term success
Establish ownership of specific programs
Maintain customer footprint on AWS
Operate independently
Engage with customers
Engage with internal AWS teams
Solve complex technology problems
Understand business risks
Understand technical risks
Influence technical stakeholders
Partner with cross-functional teams
Drive detailed discussions
Deliver cloud adoption strategies
Deliver migration strategies
Create business projects
Manage technology projects
Deliver technology projects
Navigate risks or roadblocks
Execute in ambiguous environments
Serve as customer's cloud journey coach
Evangelize customer needs to AWS leadership
Evangelize customer needs to product teams
Evangelize customer needs to engineering teams
Share best practice learnings
Create reusable assets
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal AWS teams; Pre/post sales teams
Communication Scope
Executive engagement
Process & Methodology
Program management, Agile
Full Job Description
Are you passionate about shaping the future of the National Security by paving the way for innovation through customer advocacy? Do you have the program management and technical acumen to earn trust with executives and project team members alike? Are you a problem solver motivated to foster cloud adoption in alignment with your customer’s mission? Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to come join our Worldwide Public Sector National Security (NatSec) team to help customers realize sustained business value by accelerating their cloud transformation journey. Seeking a candidate who is willing to pass the Certified Solution Architect, Associate level within the 6 months of employment. This position may require 10%- 15% travel dependent on a case by case basis. This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. Key job responsibilities Working with organizations in all stages of their cloud adoption, Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization, enablement, and governance of their cloud transformation journey. Value Realization: You identify and accelerate the customer’s realization of value throughout the cloud lifecycle through the adoption of AWS services, AWS partner solutions, AWS best practices, and other. Enablement: You help customers achieve organizational cloud readiness, cloud fluency and cloud skills through skills guilds, experience-based accelerators, training partners, and other. Governance: You establish and mature operating models / structures to drive scale and long-term success through the application of AWS frameworks and mechanisms. Ownership: You establish ownership of specific programs who have already adopted AWS as a cloud service provider and expect a high level of support from AWS to maintain their footprint on AWS. Divide and Conquer: In this r
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