Amazon Web Services, Inc.
Solutions Architect, Tech, Customer Solutions Mgr, Cloud Computing
Sr.CustomerSolutionsManager,StrategicAccountsCSMTeam
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“Sr. Customer Solutions Manager, Strategic Accounts CSM Team at Amazon Web Services, Inc.. Skills: Customer Success, Cloud adoption, Strategic accounts. Guide AWS customers. Ensure AWS teams work together”
What You'll Achieve.
Deliver outcomes for the customer; Achieve Strategic Accounts business unit objectives; Maximize business impact; Maximize revenue realization for AWS; Demonstrate measurable value to the customer; Quantify tangible business benefits
Industry & Context.
Problem-solving abilities; Tackling challenging problems; Solve customer challenges
15% - 30% travel
What They're Looking For.
Must Have
15% - 30% travel, 2+ years customer-facing work, Engage with customer executives, Solve business problems with advanced technologies, Bachelor's degree in science, Bachelor's degree in technology, Bachelor's degree in engineering, Bachelor's degree in math, Bachelor's degree in business, Equivalent experience, Experience leading technical teams, Experience leading non-technical teams, Proven ability to work across broad functional teams
Nice to Have
PMP certification, SCRUM certification, SAFe certification, Experience implementing cloud services, Migrations experience, Modernization projects experience
What You'll Do.
Ensure AWS teams work together
Deliver outcomes for customer
Meet customers where they are
Work backwards from industry needs
Transform their business
Transform their industry
Focus on business outcomes
Focus on relevant use cases
Assist customers with cloud architecture
Tackle challenging problems
Shape the future of cloud adoption
Shepherd customers through AWS adoption
Guide customer through operational aspects
Guide customer through educational aspects
Guide customer through governance aspects
Interface with customer leadership
Interface with AWS leadership
Drive collaboration between account groups
Drive collaboration with product teams
Drive collaboration with engineering teams
Drive collaboration with customer teams
Plan major workload migrations
Support major workload migrations
Translate strategic initiatives into actions
Work backwards from customer milestones
Lead reporting functions
Execute education plans
Align roadmap to business outcomes
Support Executive Briefing Sessions
Support go-live events
Take ownership on customer challenges
Bring best of AWS to customers
Proactively solve customer challenges
Solve customer challenges through new ideas
Solve customer challenges through new tools
Solve customer challenges through new mechanisms
Gain stakeholder buy-in
Influence team's decisions
Drive secure solutions
Drive robust solutions
Evangelize AWS services
Influence customers to adopt AWS services
Deliver great customer experience
Contribute to day-to-day management
Manage customers' successful migration to AWS
Establish deep understanding of customer's business vision
Establish deep understanding of customer's culture
Establish deep understanding of customer's processes
Evangelize AWS services
Influence customers to adopt right solution
Accelerate AWS Adoption through Delivery
Accelerate AWS Adoption through Execution
Identify strategic cloud opportunities
Align on strategic cloud opportunities
Pursue strategic cloud opportunities
Serve as customer's cloud journey coach
Be voice of customer within AWS
Evangelize customer needs to AWS leadership
Evangelize customer needs to AWS product teams
Evangelize customer needs to AWS engineering teams
Implement governance structures
Govern partnership with customer
Govern customer's adoption of AWS
Pursue strategic growth opportunities
Empower customer success
Achieve Strategic Accounts business unit objectives
Ensure disciplined approach
Ensure customer-centric approach
Maximize business impact
Maximize revenue realization for AWS
Support account teams throughout sales process
Support customers throughout sales process
Support account teams throughout cloud transformation
Support customers throughout cloud transformation
Demonstrate measurable value to customer
Coordinate cross-functional resources
Drive disciplined project delivery
Quantify tangible business benefits
Guide customers through initial strategy
Guide customers through planning
Guide customers through migration
Guide customers through modernization
Guide customers through ongoing optimization
How You'll Work.
Team & Collaboration
Customer and AWS leadership; Sales, Support, SA; Professional Services; Product/engineering teams; Customer teams; Cross-functional resources
Communication Scope
Executive level communication; Project team level communication
Process & Methodology
Roadmap planning, Project delivery
Full Job Description
We are seeking a Sr. Customer Solutions Manager (CSM) to join our Strategic Accounts team. In this highly visible role, you will be responsible for helping guide AWS customers along their multi-year journey to the cloud, ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. Our team is committed to helping global enterprise customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our customers, which means that we focus on business outcomes and relevant use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner. If you are excited about the prospect of using your cloud architecture experience to assist our most valuable customers, tackling challenging problems, have a hand in shaping the future of cloud adoption, enhancing and growing your own skills, and having fun, then we would love to hear from you. You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational, and governance aspects of a successful AWS cloud journey. You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education
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