Amazon Web Services, Inc.
Technology
SrCustomerSolutionsManager,StrategicAccounts
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“Sr Customer Solutions Manager, Strategic Accounts at Amazon Web Services, Inc.. Skills: Customer Success, Cloud Adoption, Strategic Accounts. Guide customers cloud journey. Ensure AWS teams work together”
What You'll Achieve.
Achieve AWS business objectives
Industry & Context.
Problem-solving abilities; Tackling challenging problems
What They're Looking For.
Must Have
Technical background, Familiar with agentic AI/GenAI, Aware of details that matter, Excellent problem-solving abilities, Exemplary communicators, Peer leader, Ability to gain stakeholder buy-in, Negotiate, Lead virtual teams, Enterprise cloud experience, Operational excellence
Nice to Have
Cloud architecture experience
What You'll Do.
Guide customers cloud journey
Ensure AWS teams work together
Deliver outcomes for customer
Meet customers where they are
Transform their business
Shepherd them through AWS adoption
Guide through operational aspects
Guide through educational aspects
Guide through governance aspects
Interface with customer leadership
Interface with AWS leadership
Drive collaboration between account groups
Plan major workload migrations
Support major workload migrations
Support modernizations
Translate strategic initiatives
Lead reporting functions
Execute education plans
Align roadmap to business outcome
Support Executive Briefing Sessions
Support technical customer engagements
Invent on customer challenges
Take ownership on customer challenges
Solve customer challenges
Propose new mechanisms
Influence customers for adopting AWS
Evangelize AWS services
Establish deep understanding of customer business vision
Establish deep understanding of customer culture
Establish deep understanding of customer processes
Accelerate AWS Adoption
Identify strategic opportunities
Align on strategic opportunities
Pursue strategic cloud opportunities
Pursue large-scale workload migrations
Pursue modernizations
Pursue data and analytics
Pursue digital innovation
Pursue high performance computing
Pursue product innovation
Pursue business agility
Serve as customer's cloud journey coach
Be the voice of the customer within AWS
Evangelize customer needs to AWS leadership
Evangelize customer needs to AWS product teams
Evangelize customer needs to AWS engineering teams
Implement governance structures
Govern partnership with customer
Govern customer's adoption of AWS
Drive customer cloud adoption
Pursue strategic growth opportunities
Empower customer success
How You'll Work.
Team & Collaboration
AWS teams; Customer teams; Sales; Support; Solutions Architecture; Professional Services; Product teams; Engineering teams; AWS leadership; Customer leadership
Communication Scope
Executive presentations; Technical engagements
Process & Methodology
Roadmap planning
Full Job Description
We are seeking a Sr. Customer Solutions Manager (CSM) to join our Strategic Accounts organization. In this new, highly visible role, you will be responsible for helping guide AWS customers along their multi-year journey to the cloud, ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. Our team is committed to helping large industry-leading enterprise customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our customers, which means that we focus on business outcomes on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner. If you are excited about the prospect of using your cloud architecture experience to assist our most valuable customers, tackling challenging problems, have a hand in shaping the future of agentic AI and cloud adoption, enhancing and growing your own skills, and having fun, then we would love to hear from you. You will be a critical partner to our customers, leveraging your experience with large scale agentic AI and cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational, and governance aspects of a successful AWS cloud journey. You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations and modernizations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracki
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