Amazon Web Services
Technology
SrCustomerSolutionsManager,CSMMexico
“Sr Customer Solutions Manager, CSM Mexico at Amazon Web Services. Skills: Customer success, Cloud adoption, Strategic planning. Accelerate customer cloud adoption. Drive customer value realization”
What You'll Achieve.
Realize long-term value; Deliver transformational outcomes; Achieve customer outcomes
Industry & Context.
Problem solver; Navigate complexity; Data-driven decisions
What They're Looking For.
Must Have
5+ years leading large-scale programs, 2+ years customer-facing work, Bachelor's degree, Experience leading transformation project teams
Nice to Have
PMP certification, SCRUM/Agile certification, SAFe certification, Experience implementing cloud services, English-language communication skills
What You'll Do.
Accelerate customer cloud adoption
Drive customer value realization
Partner with customer leaders
Manage customer cloud journey
Advocate internally for customers
Lead projects end-to-end
Evangelize AWS solutions
Shepherd customers through AWS adoption
Act as customer's cloud coach
Translate customer goals into plans
Deliver industry-changing outcomes
Gain stakeholder buy-in
Create executable adoption plans
Accelerate migrations
Influence product roadmaps
Upskill technical roles
Upskill non-technical roles
Implement partnership structures
Implement adoption structures
Pursue large-scale migrations
Pursue business agility
Support with TCO analysis
Support with business cases
Build scalable mechanisms
Coordinate activities
Deliver on customer strategy
Collaborate with AWS Product teams
Collaborate with AWS Service teams
Contribute to roadmaps
Submit Product Feature Requests
Use data to validate strategies
Guide performance measures
Ensure account team achieves outcomes
How You'll Work.
Team & Collaboration
Sales teams; Support teams; Solutions Architecture teams; ProServe teams; Customer teams; AWS leadership; Account team; Product teams; Service teams
Communication Scope
Executive presentations; Thought leadership
Process & Methodology
Agile, Scrum, SAFe
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