Amazon Web Services Japan GK
Technology
Sr.CustomerSolutionsManager,AWSIAutomotive&Manufacturing,AWS
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“Sr. Customer Solutions Manager, AWSI Automotive & Manufacturing, AWS at Amazon Web Services Japan GK. Skills: Customer Success, Cloud Architecture, Industry Solutions. Guide customers cloud journey. Ensure AWS teams work effectively”
What You'll Achieve.
Realizing customer benefits; Successful program completion; Solving business problems; Tangible business benefits
Industry & Context.
Problem solving; Troubleshooting; Root cause analysis
Up to 25% travel
What They're Looking For.
Must Have
7+ years leading large-scale technical programs, 3+ years customer-facing work, Experience leading transformation project teams, English-language communication skills, Speak, write, and read Japanese fluently
Nice to Have
PMP certification, SCRUM/Agile certification, SAFe certification, Experience implementing cloud services, 3+ years solving problems with technology in Automotive & Manufacturing, AWS certification
What You'll Do.
Guide customers cloud journey
Ensure AWS teams work effectively
Deliver outcomes for customer
Meet customers cloud journey
Work backwards from industry needs
Transform business and industry
Focus on business outcomes
Focus on industry use cases
Build products and solutions
Sell products and solutions
Deliver products and solutions
Partner with industry customers
Assist customers with cloud architecture
Tackle challenging problems
Shape future of cloud adoption
Shepherd customers through AWS adoption
Guide operational aspects
Guide educational aspects
Guide governance aspects
Interface with customer leadership
Interface with AWS leadership
Drive collaboration between account groups
Drive collaboration with product teams
Drive collaboration with engineering teams
Drive collaboration with customer teams
Plan major workload migrations
Support major workload migrations
Translate strategic initiatives into actions
Work backwards from customer milestones
Lead reporting functions
Execute education plans
Align roadmap to business outcomes
Support Executive Briefing Sessions
Support go-live events
Evangelize AWS services
Influence customers to adopt services
Deliver great customer experience
Manage day-to-day customer migration
Solve customer challenges
Bring best of AWS to customers
Help solve customer challenges
Propose new mechanisms
Gain stakeholder buy-in
Influence team decisions
Drive secure solutions
Drive robust solutions
Establish deep understanding of customer business vision
Establish deep understanding of customer culture
Establish deep understanding of customer processes
Influence customers to adopt right solution
Accelerate AWS Adoption
Deliver customer cloud initiatives
Execute customer cloud initiatives
Serve as customer's cloud journey coach
Be voice of customer within AWS
Evangelize customer needs to AWS leadership
Evangelize customer needs to AWS product teams
Evangelize customer needs to AWS engineering teams
Implement governance structures
Govern partnership with customer
Govern customer's adoption of AWS
Coordinate cross-functional resources
Drive disciplined project delivery
Quantify tangible business benefits
Guide customers through cloud journey stages
Guide customers through initial strategy
Guide customers through planning
Guide customers through migration
Guide customers through modernization
Guide customers through ongoing optimization
How You'll Work.
Team & Collaboration
AWS teams; Customer leadership; AWS leadership; Account groups; Product teams; Engineering teams; Customer teams; Cross-functional resources; Virtual teams
Communication Scope
English-language communication; Executive communication; Project team communication
Process & Methodology
Large-scale programs, Transformation projects, Project delivery, Roadmap planning
Full Job Description
We are seeking a Sr. Customer Solutions Manager (CSM) to join our global Automotive & Manufacturing Industries team. In this new, highly visible role, you will be responsible for helping guide AWS customers along their multi-year journey to the cloud, ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. Our team is committed to helping industry enterprise customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner. If you are excited about the prospect of using your cloud architecture experience to assist our most valuable customers, tackling challenging problems, have a hand in shaping the future of cloud adoption, enhancing and growing your own skills, and having fun, then we would love to hear from you. You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational, and governance aspects of a successful AWS cloud journey. You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions
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