Ecolab
SrCustomerServiceAgent(Portuguesespeaker)
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“Sr Customer Service Agent (Portuguese speaker) at Ecolab. Skills: Customer service, Order management, Issue resolution, SAP/CRM proficiency, Portuguese language proficiency. Process orders using the order management application. Support local team activities”
What You'll Achieve.
Meet daily and monthly targets for deadlines and order quality
Industry & Context.
Good problem-solving and decision-making abilities
No immigration sponsorship offered for this role
What They're Looking For.
Must Have
Native Portuguese speaker, Advanced English (C1), MS Office skills, Customer-oriented mindset and professional written communication, Good problem-solving and decision-making abilities, Ability to handle repetitive tasks in a fast-paced environment
Nice to Have
Spanish preferred, Minimum 6 months of customer service experience, Experience with SAP or Customer Service software (advantage)
What You'll Do.
Process orders using the order management application
Support local team activities
Handle inbound calls and respond to emails related to delivery notes
Accept and process transactions in SAP/CRM
Confirm orders and check shipment status
Collaborate with other departments to resolve issues in the Order-to-Cash cycle
Meet daily and monthly targets for deadlines and order quality
How You'll Work.
Team & Collaboration
Collaborate with other departments to resolve issues in the Order-to-Cash cycle
Communication Scope
Professional written communication
Full Job Description
**Want to build a brighter, bolder future and grow your career?** Join **Ecolab’s team** and help create a world where we all thrive. Ecolab is seeking a **Senior Customer Service Agent I** to join our team in **Budapest, Hungary**. In this role, you will be a trusted partner for our customers and internal teams, managing orders and resolving issues with professionalism and efficiency. **What You Will Do** * **Morning tasks** : Process orders using the order management application. * **Afternoon tasks** : Support local team activities - Handle inbound calls and respond to emails related to delivery notes, COAs, invoicing, and order claims. * Accept and process transactions in **SAP/CRM**. * Confirm orders and check shipment status. * Collaborate with other departments to resolve issues in the **Order-to-Cash cycle**. * Meet daily and monthly targets for deadlines and order quality. **What You Will Need** * **Native Portuguese speaker** * **Advanced English (C1)**. * **Spanish preferred**. * Strong **MS Office** skills. * Customer-oriented mindset and professional written communication. * Good problem-solving and decision-making abilities. * Ability to handle repetitive tasks in a fast-paced environment. * Minimum **6 months of customer service experience** (preferred). * Experience with **SAP** or Customer Service software (advantage). * **No immigration sponsorship** offered for this role. **What’s In It For You** * **Make a difference** : Join a stable, growing, global Fortune 500 company. * **Work-life balance** : Enjoy hybrid work and flexible hours. * **Recognition and growth** : Opportunities for advancement and continuous learning. * **Benefits** : Cafeteria plan, medical, dental, vision coverage, stock purchase plan, language learning options, and more. **About Ecolab** With over 48,000 associates in more than 170 countries, Ecolab delivers science-based solutions and world-class service to improve food safety, maintain clean and safe environments, optimize
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