Ecolab
SrCustomerServiceAgent(Portuguesespeaker)
“Sr Customer Service Agent (Portuguese speaker) at Ecolab. Skills: Customer service, Order management, Issue resolution, SAP/CRM proficiency, Portuguese language proficiency. Process orders using the order management application. Support local team activities”
What You'll Achieve.
Meet daily and monthly targets for deadlines and order quality
Industry & Context.
Good problem-solving and decision-making abilities
No immigration sponsorship offered for this role
What They're Looking For.
Must Have
Native Portuguese speaker, Advanced English (C1), MS Office skills, Customer-oriented mindset and professional written communication, Good problem-solving and decision-making abilities, Ability to handle repetitive tasks in a fast-paced environment
Nice to Have
Spanish preferred, Minimum 6 months of customer service experience, Experience with SAP or Customer Service software (advantage)
What You'll Do.
Process orders using the order management application
Support local team activities
Handle inbound calls and respond to emails related to delivery notes
Accept and process transactions in SAP/CRM
Confirm orders and check shipment status
Collaborate with other departments to resolve issues in the Order-to-Cash cycle
Meet daily and monthly targets for deadlines and order quality
How You'll Work.
Team & Collaboration
Collaborate with other departments to resolve issues in the Order-to-Cash cycle
Communication Scope
Professional written communication
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