Aumovio
Automotive
Sr.CustomerQualityEngineer
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“Sr. Customer Quality Engineer at Aumovio. Skills: Customer Quality, Problem solving, Automotive standards. Serve as primary quality contact. Lead investigations of customer complaints”
What You'll Achieve.
Ensure timely containment; Ensure root cause identification; Ensure corrective actions; Ensure closure of findings; Improve product reliability; Improve product performance
Industry & Context.
Root cause analysis; Problem-solving techniques; Failure analysis
What They're Looking For.
Must Have
Bachelor’s degree in electrical engineering, Bachelor’s degree in Industrial Engineering, Understanding of Automotive Core Tools, Understanding of APQP, Understanding of PPAP, Understanding of FMEA, Understanding of SPC, Understanding of MSA, Understanding of problem solving techniques, Understanding of IATF 16949, Excellent organizational skills, Excellent time management skills, Ability to manage multiple priorities, Organizational skills, Project management skills, Effective cross-functional collaboration
Nice to Have
Experience managing Customer Portals, Customer focus, Communication Skills, 6+ Years of experience in Automotive industry, 6+ Years of experience in Quality roles, 6+ Years of experience in Customer Quality Roles, 6+ Years of experience in Electronic Products, Written communication skills in English, Verbal communication skills in English
What You'll Do.
Serve as primary quality contact
Lead investigations of customer complaints
Lead investigations of warranty returns
Perform failure analysis of electronic components
Coordinate 8D problem-solving processes
Drive 8D problem-solving processes
Ensure timely containment
Ensure root cause identification
Ensure corrective actions
Ensure compliance with automotive standards
Ensure compliance with IATF 16949
Ensure compliance with ISO 9001
Ensure compliance with customer-specific requirements
Monitor customer quality KPIs
Monitor warranty claims
Drive continuous improvement actions
PPAP submission into Customer Portal
Participation in customer audits
Coordination in customer audits
Ensure closure of findings
Collaborate with cross-functional teams
Ensure proper documentation
Ensure communication of quality issues
Ensure communication of resolutions
Implement preventive actions
Improve product reliability
Improve product performance
Support field issue management
Support escalation handling
Establish customer relationships
Maintain customer relationships
Conduct regular reviews of quality performance
Conduct regular reviews of improvement plans
How You'll Work.
Team & Collaboration
Cross-functional teams; Manufacturing; Engineering; Supplier Quality; R&D
Communication Scope
Customer communication; Quality performance reviews; Improvement plan reviews
Process & Methodology
8D problem-solving, Project management
Full Job Description
Since its spin-off in September 2025 AUMOVIO continues the business of the former Continental group sector Automotive as an independent company. The technology and electronics company offers a wide-ranging portfolio that makes mobility safe, exciting, connected, and autonomous. This includes sensor solutions, displays, braking and comfort systems as well as comprehensive expertise in software, architecture platforms, and assistance systems for software-defined vehicles. In the fiscal year 2024 the business areas, which now belong to AUMOVIO, generated sales of 19.6 billion Euro. The company is headquartered in Frankfurt, Germany and has about 87.000 employees in more than 100 locations worldwide. We're looking for a detail-oriented and analytical Customer Quality Lead to join our organization in La Tijera Guadalajara. This role acts as the key interface between customers and internal teams, handling quality issues, driving root cause analysis, and ensuring timely and effective corrective actions. Key Responsibilities: * Serve as the primary quality contact for customers for all product-related issues. * Lead investigations of customer complaints and warranty returns, including failure analysis of electronic components. * Coordinate and drive 8D problem-solving processes to ensure timely containment, root cause identification, and corrective actions. * Ensure compliance with automotive standards such as IATF 16949, ISO 9001, and customer-specific requirements. * Monitor customer quality KPIs (PPM, warranty claims, complaints) and drive continuous improvement actions. * PPAP submission into Customer Portal * Participation and coordination in customer audits and ensure closure of findings. * Collaborate with cross-functional teams (Manufacturing, Engineering, Supplier Quality, R&D). * Ensure proper documentation and communication of quality issues and resolutions. * Analyze trends and implement preventive actions to improve product reliability and performance. * Suppor
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