Company
SaaS
Sr.CustomerGrowthAccountManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Customer Growth Account Manager. Skills: Customer Success, Account Management, Client Retention. Manage a portfolio of customer accounts. Build and maintain strong relationships with customers”
What You'll Achieve.
Increase customer retention rates; Improve customer satisfaction scores; Drive expansion revenue through upsells; Ensure successful customer onboarding; Foster strong customer advocacy
Industry & Context.
Customer issue resolution; Churn reduction strategies
What They're Looking For.
Must Have
5+ years of experience in customer success or account management, Proven track record of managing a portfolio of accounts, Experience with CRM software
Nice to Have
Bachelor's degree in Business, Marketing, or related field, Experience in the SaaS industry, Familiarity with customer success platforms
What You'll Do.
Manage a portfolio of customer accounts
Build and maintain strong relationships with customers
Drive customer adoption and value realization
Monitor customer health and identify at-risk accounts
Develop and execute strategies to improve customer retention
Identify opportunities for upselling and cross-selling
Onboard new customers and ensure successful implementation
Act as the primary point of contact for
Gather customer feedback and advocate for customer needs
Achieve customer satisfaction and loyalty goals
How You'll Work.
Team & Collaboration
Cross-functional teams; Sales team; Product team; Support team
Communication Scope
Customer communication; Client presentations
Full Job Description
## **Role Overview** We are seeking a highly motivated **Senior Customer Growth Account Manager** to drive strategic customer engagement, adoption, retention, and revenue growth across our enterprise customer base. This role is ideal for someone who combines **customer success, account management, and consultative selling skills** with the ability to engage technical and executive stakeholders. You will serve as a trusted advisor to customers while identifying opportunities to expand platform adoption and deliver measurable business value. The ideal candidate has experience managing complex SaaS accounts, building executive relationships, and driving expansion within technical organizations such as Engineering, QA, DevOps, and Product Development. ### **Customer Relationship Management** * * Serve as the primary strategic point of contact for assigned enterprise customers * Build trusted relationships with Engineering Leaders, QA Directors, DevOps teams, and executive stakeholders * Conduct regular business reviews focused on outcomes, adoption, ROI, and roadmap alignment ### **Customer Growth & Expansion** * * Identify and drive upsell, cross-sell, and expansion opportunities within existing accounts * Partner closely with Sales and Solutions Architecture to execute account growth strategies * Develop account plans that align customer goals with SeaLights capabilities ### **Adoption & Value Realization** * * Ensure customers successfully adopt and operationalize the SeaLights platform * Drive measurable customer outcomes related to software quality, release confidence, and engineering efficiency * Monitor customer health, usage trends, and engagement to proactively mitigate risk ### **Renewals & Retention** * * Support renewal strategies and contribute to achieving high Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) * Manage escalations and coordinate internal resources to ensure customer satisfaction and success ### **Cross-Functional Collaboration*
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