ServiceNow
Information Technology And Services
SrCRMAccountExecutive
Neural analysis suggests this role is
optimal for mid candidates.
“Sr CRM Account Executive at ServiceNow. Skills: CRM Workflows product sales, Account Executive, Sales strategy, Executive relationship management, Pipeline development. Oversee market success of ServiceNow's CRM Workflows products.. Engage assigned accounts and be responsible for the creation of new business and pipeline.”
What You'll Achieve.
Market success of ServiceNow's CRM Workflows products.; Creation of new business and pipeline.; Development of assigned account.; Development and deployment of territory resources.; Sales strategy development and execution.; Regional sales plan execution.; Development of relationships with multiple C-suite personas.; Delivery of 'art of the possible’ demonstrations.; Promotion of an outstanding customer experience.; Driving the ServiceNow Customer & Industry Workflows platform.; Delivery of outcomes-based solutions to clients and prospects.; Prospect qualification.; Development of new sales opportunities.; Ongoing revenue streams.; Sales process management and opportunity closure.; Customer satisfaction.; Driving additional revenue streams.
Industry & Context.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Regional travel required up to 50%, Fluency in English
What They're Looking For.
Must Have
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving., Experience in specialist solution sales, preferably within a CRM / Customer engagement /Customer Service Management / CX / CPaaS / CCaaS / SOM vendor, An understanding of the CRM, CX or CSM solution-related business processes, Experience leading virtual or matrixed teams, Ability to understand broad, macro-level business IT needs for a prospective client, Extensive sales experience within complex software or platform solutions, Experience establishing trusted relationships with current and prospective clients and other teams, Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships, Able to thrive in a fast paced, growing, deadline driven environment, Willingness to go above and beyond to win in the market against stiff competition, Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences, Ability to forge business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system, Excellent communication and presentation skills, Regional travel required up to 50%, Fluency in English
What You'll Do.
Oversee market success of ServiceNow's CRM Workflows products.
Engage assigned accounts and be responsible for the creation of new business and pipeline.
Oversee executive relationship management for assigned accounts.
Oversee worldwide development of assigned accounts
including development and deployment of territory resources.
Develop a sales strategy in the allocated territory with a target prospect list
and a regional sales plan for your assigned account and/or territory.
Develop relationships with multiple C-suite personas.
Arrange and conduct initial Executive and CxO discussions and position meetings.
Collaborate closely with Solution Consulting counterpart and extended team to deliver demonstrations.
Develop a clear roadmap and building capabilities across clients and ServiceNow teams to promote an outstanding customer experience.
Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer & Industry Workflows platform.
Own and Lead CRM opportunities.
Present CRM Workflows offering directly to prospects
partners and at industry events and seminars.
Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition.
Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales.
Sales process management and opportunity closure.
Ongoing account management to ensure customer satisfaction and drive additional revenue streams.
How You'll Work.
Team & Collaboration
Partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services.; Collaborate closely with your Solution Consulting counterpart and extended team.; Own and Lead CRM opportunities all the while collaborating closely with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas (Creator, Employee, Technology) to deliver outcomes-based solutions to our clients and prospects.; In partnership with assigned Account Executive and Solution Consultant, present our CRM Workflows offering directly to prospects, customers, partners and at industry events and seminars.; Ability to forge business relationships and connect with individuals in ServiceNow internal and external eco-system.
Communication Scope
Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences; Excellent communication and presentation skills
Full Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. The CRM Sales Executive will oversee market success of ServiceNow's CRM Workflows products. You will play a leading role in engaging assigned accounts and be responsible for the creation of new business and pipeline across a substantial portion of the ServiceNow sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services. What you will get to do in this role: * Oversee worldwide development of assigned account, including development and deployment of territory resources * Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory. * Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CRM product(s) and CRM multi-workflow solution(s). * Arrange and conduct initial Executive and CxO discussions and position meetings * Collaborate closely with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s Customer Industry & Workflows product(s) & solution(s), orchestrating relationships as required. * Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer exp
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