Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Program Management, operations
Sr.CreativeProgramManager,CreativeGarage
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optimal for Senior candidates.
“Sr. Creative Program Manager, Creative Garage at Amazon.com Services LLC. Skills: Creative program management, Resource management, Capacity planning, Creative operations. Own resource management. Own capacity planning”
What You'll Achieve.
Deliver excellent creative work; Increase studio efficiency; Improve studio throughput; Improve quality of output; Measurable efficiency gains
Industry & Context.
Sound judgment; Operational solutions; Identify resourcing gaps; Make trade-offs; Balance business needs; Finding a path forward
What They're Looking For.
Must Have
8+ years program management experience, Experience using data and metrics, Experience owning program strategy, Experience administering Workfront, Design and implement scalable processes, Manage complex cross-functional programs, Written and verbal communication skills, Presenting to senior leadership
Nice to Have
5+ years driving process improvements, Knowledge of general AI tools, Experience working in a matrixed organization, Experience in shared-services creative model, Process improvement background, B2B marketing experience, Transportation experience, Logistics experience, Supply chain experience
What You'll Do.
Own resource management
Own capacity planning
Map creative skills and availability
Maintain workload balance
Mitigate long-term risks
Build forecasting models
Identify resourcing gaps
Inform headcount recommendations
Inform vendor recommendations
Own project management platform
Triage creative requests
Identify information gaps
Own creative development processes
Ensure on-time delivery
Ensure on-budget delivery
Design scalable mechanisms
Implement scalable mechanisms
Improve studio efficiency
Improve quality of output
Drive operational excellence
Develop studio health dashboards
Develop program reporting
Connect operational metrics
Contribute to OP1/OP2 narratives
Contribute to organizational goal-setting
Serve as operational point of contact
Drive cross-functional alignment
Anticipate bottlenecks
Balance business needs
Present updates to stakeholders
Own change management communications
How You'll Work.
Team & Collaboration
Internal creative team; Business partners; External agencies; Senior management; Cross-functional partners
Communication Scope
Written communication; Verbal communication; Presentations
Process & Methodology
Program management, Project management, Resource management, Capacity planning, Workfront
Full Job Description
Worldwide Operations collectively represents some of the most critical components of Amazon's first-class transportation network. This organization oversees all global middle and last mile products, spanning B2B and B2C, critical partners, enterprise and SMB customers across numerous teams. This includes—but is not limited to—Amazon Supply Chain Services, Amazon Freight, Amazon Relay, Amazon Freight Partners, Amazon Shipping, Amazon Flex, Amazon Hub Delivery and more. Everything we do is aimed at further delighting our shippers, carriers and partners with faster, cheaper, and more efficient means of shipping and receiving packages. Creative Garage (CG) is a central shared-services creative studio supporting the portfolio of global supply chain products. The team develops brand strategy and creative solutions that engage global transportation audiences through the human stories behind logistics. We build and own the global brands and their creative expression throughout the customer journey—working closely with marketing, sales, and customer insights partners to test, learn, and ensure our design solutions resonate with target audiences. We have high standards and strive to continuously raise the bar across all creative elements. We are looking for a Senior Creative Program Manager to own resource management, capacity planning, and creative operations for a team of 25+ creatives (designers, copywriters, production artists, and more) supporting 10+ global businesses. This is a high-impact IC role at the center of how Creative Garage operates—responsible for the systems, processes, and partnerships that enable our studio to deliver excellent creative work at scale. The right candidate brings deep expertise in creative program management and uses sound judgment to design long-term operational solutions in an environment where strategy is not always defined. They own complex, cross-functional programs end-to-end, create scalable mechanisms that increase studio efficiency
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