Sr.Coordinator,PatientAccess(CareCoordinator)

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **Together, we can get life-changing therapies to patients who need them—faster.** ## _**Responsibilities** :_ * Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution * Responsible for reporting adverse events within the required timeframe * Create and complete accurate referrals and applications and keep updated on policy or procedural changes * Investigate and resolve patient/physician inquiries and concerns in a timely manner * Enter detailed information into company proprietary software while conversing via telephone * Place outbound phone calls for patient follow ups or confirmations * Demonstrate superior customer support talents * Interact with the patient referral sources to process new applicants * Steward patient accounts from initial contact through final approval/denial * Prioritize multiple, concurrent assignments and work with a sense of urgency * Maintaining quality and providing an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they provide effective and efficient strategies and processes _**Qualifications** :_ * High School Diploma, GED or equivalent work experience * 1-3 years in related field preferred * Previous customer service experience, pr