Cardinal Health
Healthcare
Sr.Coordinator,PatientAccess(CareCoordinator)
“Sr. Coordinator, Patient Access (Care Coordinator) at Cardinal Health. Skills: Patient access, Customer support, Insurance benefits. Handle inbound and outbound calls. Determine caller needs”
What You'll Achieve.
Provide empathetic and supportive experience
Industry & Context.
Problem-solving skills
Mandatory on camera attendance, Dedicated quiet environment, High-speed internet required, Hardwired to router
What They're Looking For.
Must Have
High School Diploma or equivalent work experience
Nice to Have
1-3 years in related field, Previous customer service experience, Knowledge of call center practices, Knowledge of Medicare/Medicaid/Commercial payer policies, Knowledge of Diagnostic Medical Expense practices, Knowledge of Medicare Administrative Contractor practices, Understanding of Medical/Supplemental/pharmacy insurance benefit practices
What You'll Do.
Handle inbound and outbound calls
Determine caller needs
Provide one call resolution
Report adverse events
Create accurate referrals
Complete accurate applications
Investigate patient inquiries
Resolve patient concerns
Enter detailed information into software
Place outbound calls for follow ups
Confirm patient appointments
Interact with referral sources
Process new applicants
Steward patient accounts
Control patient conversation
Educate callers on strategies
Provide efficient processes
How You'll Work.
Team & Collaboration
Interact with patient referral sources
Communication Scope
Written communication; Oral communication; Mediation skills
Applying for this Sr. Coordinator, Patient Access (Care Coordinator) role?
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