Amazon Logistica do Brasil
Fulfillment Operations Management, Fulfillment Center, transportation and logistics
SrContinuousImprovement,ACES(AmazonCustomerExcellenceSystem)BROps
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“Sr Continuous Improvement, ACES (Amazon Customer Excellence System) BR Ops at Amazon Logistica do Brasil. Skills: Continuous improvement, Process management, Quality control. Serve as Subject Matter Expert on operational processes. Lead process integration efforts at Delivery Stations”
What You'll Achieve.
Eliminate defects and deviations; Ensure continuous SOP adoption; Raise the bar on performance; Raise the bar on efficiency
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Bachelor's degree, Experience using data and metrics to drive improvements, Experience owning program strategy, end to end delivery, and communicating results to senior leadership, Experience with six sigma tools and Lean techniques, Experience in program or project management, Fluent in English
Nice to Have
Master's degree, Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design or related field, Six Sigma Black Belt Certification, Experience in design review process to incorporate electrical, mechanical, automation controls solutions to drive equipment reliability and standards
What You'll Do.
Serve as Subject Matter Expert on operational processes
Lead process integration efforts at Delivery Stations
Lead Continuous Improvement initiatives
Own and manage change on a granular level
Perform audits to ensure SOP adoption
Eliminate defects and deviations
Work with Under the Roof teams to identify
Work with On the Road teams to identify
Ensure delivery of best possible service to customers
Offer support and expertise to AMZL teams
Gain insight into bottlenecks and opportunities
Benchmark processes with counterparts in other geographies
Ensure conformity with Amazon Standard Work
Ensure quality control
Drive continuous improvement
Raise the bar on performance
Raise the bar on efficiency
Support peers with subject matter expertise
How You'll Work.
Team & Collaboration
Work with AMZL teams; Work with Station Ops; Work with Last Mile team; Work with Delivery Service Providers; Work with Learning team; Work with Finance team; Work with HR team; Work with Loss Prevention team; Work with counterparts in other geographies
Communication Scope
Communicating results to senior leadership
Process & Methodology
Program management
Full Job Description
As an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at Amazon Logistics, Amazon's last-mile delivery arm, where we deliver smiles to our customers everyday. Key job responsibilities - Being the Subject Matter Expert (SME) on all operational processes - Leading process integration efforts at our Delivery Stations (DS) - Leading Continuous Improvement initiatives - Owning and managing change on a granular level - Performing audits to ensure continuous SOP adoption and eliminate defects and deviations - Work with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement - Make sure that we are always delivering the best possible service to our customers! A day in the life You will be working closely with all AMZL teams to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement. Some of these teams include: - Station Ops - Last Mile team/Delivery Service Providers (DSP) - Learning - Finance - HR - Loss Prevention You will also work with your counterparts in other geographies to benchmark our processes and ensure conformity with Amazon Standard Work. About the team The Amazon Customer Excellence System (ACES) team is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement. We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on performance and efficiency. We are also responsible for the adoption of new technology and procedures as well as supporting our peers with subject matter expertise. Basic Qualifications: - Bachelor's degree - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership -
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