Amazon EU Sarl
Project/Program/Product Management--Non-Tech, Program Management, fulfillment ops
Sr.CommunityManager-FTC(FixedTerm),CommunityOperations
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“Sr. Community Manager - FTC (Fixed Term), Community Operations at Amazon EU Sarl. Skills: Community management, Cross-functional projects, Operational excellence, Stakeholder management. Drive data-driven analysis of community concerns. Identify root causes”
What You'll Achieve.
Enhance Amazon's community relationships
Industry & Context.
Advanced problem-solving; Complex problem solving; Root cause analysis
25% travel
What They're Looking For.
Must Have
Program or project management experience, Owning program strategy, End to end delivery, Communicating results to senior leadership, Defining program requirements, Using data and metrics to determine improvements, Complex problem solving, Working in a tight schedule environment, Working cross functionally with non-tech teams
Nice to Have
Master's degree, MBA in business, MBA in operations, MBA in human resources, MBA in adult education, MBA in organizational development, MBA in instructional design, Leading process improvements
What You'll Do.
Drive data-driven analysis of community concerns
Implement sustainable solutions
Lead strategic initiatives
Embed community considerations into business planning
Coach senior leaders on impact assessment
Coach operations teams on impact assessment
Orchestrate cross-functional responses to community challenges
Develop scalable solutions
Implement scalable solutions
Design community engagement frameworks
Drive adoption of community engagement frameworks
Design best practices
Drive adoption of best practices
Design training programs
Drive adoption of training programs
Spearhead community readiness strategies
Provide guidance to operations teams
Ensure community needs integration
Mentor Community Specialists
Develop Community Specialists
How You'll Work.
Team & Collaboration
Cross-functional projects; Diverse teams; Multiple stakeholders; Director and VP levels; Business lines
Communication Scope
Crafting data-driven narratives
Process & Methodology
Program management, Project management
Full Job Description
***Please note, this is a fixed-term contract until 30-Apr-2027 to cover a maternity leave. Community Operations' mission is to earn the trust of the community by amplifying their voice, transforming it into actionable insights, and building solutions that empower Amazonians to innovate on behalf of our customers. As a Sr. Community Manager, you will lead and contribute to complex cross-functional projects that drive Amazon's community impact and operational excellence across your assigned geography. Success in this role requires exceptional relationship-building skills and mastery in influencing without direct authority. You'll own solution deployment across diverse teams with competing priorities at director and VP levels. You will strategically partner with multiple stakeholders to assess root causes, build consensus, and recommend the right action plans that align business and community needs. Your expertise in navigating complex organizational dynamics, crafting compelling data-driven narratives, and mobilizing resources through strategic influence will be essential. Advanced problem-solving, executive-level stakeholder management, and bar-raising project management are fundamental to this senior role. Key job responsibilities • Drive data-driven analysis of community concerns, leveraging multiple inspection mechanisms and AI-powered solutions to identify root causes and implement sustainable solutions that enhance Amazon's community relationships • Lead strategic initiatives to embed community considerations into business planning and decision-making processes, coaching senior leaders and operations teams on proactive impact assessment and mitigation • Orchestrate cross-functional responses to community challenges, influencing multiple stakeholders across business lines to develop and implement scalable solutions • Design and drive adoption of community engagement frameworks, best practices, and training programs that strengthen our operations teams' capabilit
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