M&T Bank
Financial Services
SrCommercialImplementationSpecialist
“Sr Commercial Implementation Specialist at M&T Bank. Skills: end-to-end implementation and fulfillment of Treasury Management (TM) Services, Client facing role, Treasury Management (TM) Services implementation, Treasury Management (TM) Fulfillment processes and procedures, Treasury Management service setup accuracy, risk and regulatory standards. Ownership of TM Service request set ups received from TM Sales representatives and/or clients. Proficiency in TM Implementation and TM Fulfillment proc”
What You'll Achieve.
bring to resolutions within established service level agreements; Ensure accuracy and timely completion
Industry & Context.
Ability to independently research and resolve issues regarding implementation and fulfillment
What They're Looking For.
Must Have
minimum of 3 years of work experience in Financialanking, Customer Service, or related industry, In lieu of a degree, a combined minimum of 5 years higher education and/or work experience, Excellent attention to detail, Excellent verbal and written communication skills, Ability to take initiative to work independently and as a team member, Self-motivated, well-organized individual, interpersonal skills necessary for business partner relationships within and outside organization, Ability to work in a multiple system applications
What You'll Do.
Ownership of TM Service request set ups received from TM Sales representatives and/or clients
Proficiency in TM Implementation and TM Fulfillment processes and procedures
Receive information from Treasury Management Sales
Conduct research for requests and respond to internal business partners
Ensure accuracy of Treasury Management service setup
and collect legal agreements and client signatures
Monitor TM Now work queue and assigned orders to avoid stalled or inactive requests
Ability to independently research and resolve issues regarding implementation and fulfillment
escalate issues as appropriate
Attend regularly scheduled departmental training calls to maintain current knowledge of procedures
and Treasury Management services
Assist other staff members with understanding what has been communicated
Ability to work under time constraints and handle multiple tasks in support of various assignments and bring to resolutions within established service level agreements
Ability to utilize bank systems effectively to process and track set ups accurately
Must provide exceptional support to all customers
both internal and external
Establish and maintain relationships with internal business partners
Communicate and collaborate effectively with other departments in the Bank and work as a team player to create a positive team environment
Resolve customer issues and concerns efficiently and professionally by applying knowledge of products
Professional and clear written/verbal communication skills and attention to detail are necessary to deliver high quality service
while ensuring accuracy and timely completion
Understand and adhere to the Company’s risk and regulatory standards
policies and controls in accordance with the Company’s Risk Appetite
Identify risk-related issues needing escalation to management
Promote an environment that supports diversity and reflects the M&T Bank brand
Maintain M&T internal control standards
including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned
How You'll Work.
Team & Collaboration
Work closely with clients and business partners as required; Respond to internal business partners, as needed; Assist other staff members with understanding what has been communicated; Establish and maintain relationships with internal business partners; Communicate and collaborate effectively with other departments in the Bank and work as a team player to create a positive team environment
Communication Scope
Professional and clear written/verbal communication skills
Process & Methodology
handle multiple tasks in support of various assignments and bring to resolutions within established service level agreements
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