SrCloudPlatformEngineer

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Role Overview As part of the Product Engineering organization, the Senior DevOps Engineer will play a key role in building, operating, and enhancing cloud platform capabilities that support highly available and scalable services. This role focuses on implementation, automation, and operational excellence, working closely with platform, SRE, and product engineering teams. We are looking for a hands-on senior engineer who thrives in production environments, enjoys solving complex operational problems, and contributes to building reliable cloud platforms. This role requires strong execution skills, ownership of deliverables, and the ability to work effectively in a fast-paced, collaborative environment. Note: You will be required to maintain working hours that overlap with U. S. Pacific time zones to support collaboration. Key Responsibilities Design, implement, and automate components of large-scale distributed cloud systems Implement and support PAM solutions, primarily on OpenStack, ensuring secure and reliable access management Build tools, automation, and workflows to improve availability, scalability, latency, and operational efficiency Work closely with engineering and delivery teams to deploy high-quality software in a fast-paced environment Monitor production and development environments and implement preventive and corrective measures to ensure platform reliability Participate in incident response, debugging, and root cause analysis for production issues Collaborate across teams to deliver consistent and reliable solutions Document desi