WellSky
Healthcare
Sr.ClinicalSupportExpert
“Sr. Clinical Support Expert at WellSky. Skills: Clinical expertise, Client support, Problem resolution. Provide specialized support. Solve complex clinical issues”
What You'll Achieve.
Accurately reflect complete investigation steps taken with resulting outcomes, next steps, and client resolution; Consistently influence team and organizational outcomes by maximizing the solution capabilities and client experience
Industry & Context.
Solving the most complex clinical issues; Resolve issues; Investigations of complex, clinical-related technical issues
Willing to work additional or irregular hours as needed, Work in accordance with applicable security policies and procedures, Able to sit and view a computer screen for extended periods of time
What They're Looking For.
Must Have
Bachelor's Degree or equivalent work experience, At least 8-12 years relevant work experience
Nice to Have
Hands-on experience with Quality Management Systems (QMS) or other quality/compliance platforms in regulated healthcare environments, Experience using blood center applications, with exposure to WellSky Blood Management solutions strongly preferred
What You'll Do.
Provide specialized support
Solve complex clinical issues
Demonstrate expert-level knowledge
Understand client needs
Partner with solution management
Utilize clinical expertise
Help teammates and clients navigate WellSky solutions
Document Salesforce cases
Create and maintain clinical training materials
Influence team and organizational outcomes
Maximize solution capabilities
Serve as clinical knowledge expert
Provide guidance and collaboration support
Perform other job duties
How You'll Work.
Team & Collaboration
Partnering with solution management and support teams; Help teammates and clients navigate WellSky solutions; Provide guidance and collaboration support during investigations
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