Mass General Brigham
Healthcare
Sr.ClinicPracticeAssistant
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Clinic Practice Assistant at Mass General Brigham. Skills: Administrative support, Medical office operations, Surgical scheduling. Provide administrative support to physicians and patients. Schedule surgical procedures”
Industry & Context.
Problem solving
What They're Looking For.
Must Have
High School Diploma or GED, 3 to 5 years of secretarial experience, Exceptional computer skills, Knowledge of Epic and other systems, Good command of English language, Exceptional organizational skills, Ability to work independently or in a team, Excellent interpersonal and customer service ability, In-depth understanding of medical insurances
Nice to Have
Experience in a healthcare setting
What You'll Do.
Provide administrative support to physicians and patients
Schedule surgical procedures
Process prior authorizations
Coordinate care services
Coordinate patient appointments
Coordinate patient testing
Coordinate patient referrals
Obtain and maintain medical records
Use electronic systems for information
Monitor and use systems for tasks
Serve as super user for systems
Train staff on system use
Provide information and visit support to patients
Provide information regarding procedures
Arrange interpreter services
Prepare for patient visits
Make appointment reminder calls
Make surgery reminder calls
Organize patient files
Ensure physician and office preparedness
Complete patient check-ins
Update computer systems with information
Obtain referral information
Prepare billing materials
Coordinate with clinical staff
Complete patient check-outs
Schedule follow-up appointments
Provide office support to physicians
Manage operating room schedules
Maintain physician files
Provide dictation support
Correspond with physicians
Correspond with patients
Correspond with other offices
Correspond with agencies
Manage physician's office
Manage physician's calendar
Arrange physician travel
Manage office reception
Prepare correspondence
Organize materials for invoice processing
Organize materials for reimbursement processing
Update on-call schedules
Communicate on-call schedules
Organize materials for presentations
Arrange for outside visitors
Arrange for medical students
Cross cover other staff members
Participate in staff meetings
Participate in departmental meetings
Perform special projects
Arrange patient surgeries
Reschedule patient surgeries
Obtain required authorizations for surgery
Obtain required referrals for surgery
Provide information to Admitting
Schedule surgeries electronically using Epic OpTime
Update physician calendar for surgery schedule
Communicate special circumstances to physician
Distribute surgical schedules
Forward patient information for billing
Forward procedure information for billing
Answer patient billing questions
Answer billing office questions
Resolve billing discrepancies
How You'll Work.
Team & Collaboration
Coordinate with others; Coordinate with clinical staff; Cross cover staff members
Communication Scope
Correspondence
Full Job Description
Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. _**Job Summary**_ MGH Voice Disorders Clinic Join a dynamic medical office team where you'll provide essential administrative support to physicians and patients, including surgical scheduling, billing, and coordinating care services. This role offers a meaningful opportunity to contribute to patient care while utilizing your skills in Epic, Patient Gateway, and medical office operations. Under general supervision, provides a broad level of administrative support to physicians and patients. Performs a wide range of administrative tasks utilizing well established skills and experience to support a medical office, including surgical scheduling, prior authorizations, medical office coding and billing as well as coordinating patient services such as appointments, testing, and referrals. PATIENT CARE RESPONSIBILITIES · Schedules patient office appointments; coordinating with others as appropriate. Provides information to physician as appropriate. · Refers patients to appropriate hospital departments for registration, referral and financial services as needed. · Obtains, provides and maintains medical records in support of patient visits, surgeries, billing and other needs. · Maintains high level of knowledge and skill in the use of appropriate electronic systems to obtain and provide information. Monitors and uses systems to execute tasks including Epic and Patient Gateway for patient clinical information/messages. May serve as super user for these systems
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