S&P Global Market Intelligence
Financial Services
Sr.ClientServices/CustomerSupportAnalyst(JAPANESELANGUAGESUPPORT)
“Sr. Client Services/Customer Support Analyst (JAPANESE LANGUAGE SUPPORT) at S&P Global Market Intelligence. Skills: Japanese language, Customer support, Problem-solving. Resolve customer queries via email, phone, live chat, and Salesforce cases. Assess, troubleshoot, and document issues”
What You'll Achieve.
Maintaining high satisfaction; Maintaining business value
Industry & Context.
Problem-solving skills; Troubleshoot effectively
Flexibility to work during public holidays
What They're Looking For.
Must Have
Fluent Japanese and English (verbal and written), Customer support experience with phone communication and problem-solving skills, MS Excel proficiency, Ability to work with Salesforce and call management systems, Excellent organizational skills, Ability to multitask in fast-paced environments, Manage competing priorities, Product expertise development, Ability to learn quickly, Troubleshoot effectively, Become a specialist resource for assigned areas, Team collaboration, Adaptability, Reliable, Flexible, Able to coach others, Working independently, Adjusting to changing situations
Nice to Have
Customer support desk or public-facing experience, Financial services technology or market data background, Interest in financial markets, Experience with call management systems, Experience with Salesforce, Flexibility to work during public holidays
What You'll Do.
Resolve customer queries via email
Identify trends and recurring problems
Escalate complex or high-impact cases to Level 2 support teams
Build deep expertise in assigned product area
Act as key point of contact for product operational changes
Participate in scheduled product meetings
Coordinate required actions
Provide weekly updates on product support themes
How You'll Work.
Team & Collaboration
Team collaboration and adaptability; Able to coach others; Working independently; Adjusting to changing situations; Partnering with customers; Collaborate with each other
Communication Scope
Fluent Japanese and English (verbal and written); Phone communication
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