Sr.ClientServicesAssociate

## Accountabilities Own and manage the full onboarding lifecycle for newly signed clients, ensuring smooth implementation from kickoff through go-live while maintaining clear timelines, communication, and stakeholder alignment. Serve as the primary implementation lead, guiding clients through platform configuration, workflow setup, and onboarding training to ensure successful adoption. Collaborate closely with internal teams including Client Success, Product, Support, Sales, and Business Development to resolve issues, mitigate risks, and enhance client experience. Drive early product adoption by proactively engaging clients and helping them realize measurable value from the platform. Monitor onboarding health metrics such as time-to-live, usage patterns, and early satisfaction scores to identify risks and improvement opportunities. Document client configurations, feedback, and implementation outcomes to support continuous process improvement and knowledge sharing across teams. Surface client insights and recurring needs to product teams to inform enhancements and roadmap prioritization. Requirements: Bachelor’s degree required with experience aligned to a senior-level client services, implementation, or customer success role. Strong project management and organizational skills with the ability to manage multiple concurrent client onboarding engagements. Excellent communication skills, with the ability to engage both technical and non-technical stakeholders clearly and confidently. Customer-first mindset with a demonstrated ability to build trusted client relationships and deliver value-driven outcomes. Comfort working with SaaS platforms, CRM tools, and project management systems, with the ability to quickly learn new technologies. Analytical and solutions-oriented approach, with strong problem-solving skills and attention to detail. Ability to travel up to 50% as required for client support and implementation needs. Collaborative, adaptable, and energized by workin