SrClientServSpec,CrossSls-1

**Location:** For Those Who Work At Home, Ohio **Job Summary** The Cross Sales Senior Client Service Specialist will deliver consultative, cross-solutioning expertise to bank's existing merchant client base. Responsibilities include ownership of the end-to-end sales process and technical proficiency for all merchant product offerings including; standalone terminals and the integration of advanced point-of-sale systems. The ability to drive revenue growth while creating value for all clients will be principal for the achievement of all team and line-of-business sales goals. Added accountability for escalated client requests or concerns to include conversations with the client, document detail in bank complaint tracking system and presenting root cause findings to leadership for improvement of overall experience with the customer. They will assist with client conversions and implementations, rate reviews requests, and provide overall support business as needed. **Responsibilities** * Demostrate consultative sales skills for identifing a client’s payment acceptance needs and the aptitude to cross-solution accordingly. * Ability to negotiate hardware and account pricing relative to current market values. * Technical expertise related to third party VAR integration and functionality. * Evaluate efficiency opportunities with client processing habits to elevate Card Brand interchange savings. * Create value for clients with an indepth understanding of Payment Card Compliance requirements, including safe handling practices of client data. * Client acquisition, cross-sell, and/or retention initiatives through providing tracking information as well as insights based on client escalation analysis. * Handle, resolve and track all client escalations determining root cause and reporting issues to manager to prevent future issues. * Review daily security (PTS, funds held) reporting from processing vendor. Provide bank reference as appropriate and work with leadership as needed to