SrClientManager,MiddleMarket

**Location:** 4000 Town Center, Southfield Michigan **Position Location Policy** * **General Location:** _Southfield, MI or Chicago, IL required. Covering the Michigan and Chicago portfolio._ * **Hybrid Requirement (if within specific cities):** If the selected candidate resides near KeyBank office (non-branch location), they are expected to work on-site 2 days per week. * **Hours:** 8-5pm EST/CST **Job Summary** As an integral member of the Commercial Bank team, this role collaborates to acquire, expand, and retain business clients. The position serves as the first point of contact for customer service needs, inquiries, or problems, ensuring clients receive a full and effective client experience. **Essential Functions** * Collaborate with partners to expand and retain business and commercial clients * Own maintenance of deposit, loan and cash management services to fully meet the needs of existing clients including project completion and tracking (e.g. product/service updates and upgrades; new service level introduction/enhancements, compliance projects, etc.) as well as necessary review of any existing services utilized. * Prepare, deliver, and review agreements * Adhere to all Risk policies and procedures, including QV and Risk Testing initiatives * Conduct research to support ongoing client needs * Generate cross-sell leads and participate in regular bank initiatives * Partner with internal stakeholders to address complex client needs * Make timely, risk-aware decisions and take ownership of outcomes * Set clear objectives, define priorities, and manage time effectively * Analyze information from various sources to draw conclusions and develop solutions * Adheres to and supports Key’s compliance culture. * Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice * Complies with all KeyBank policies and procedures, including without limitation, acting professionally at