ASSPL
Logistics
SrCentralFlowLead,AU/SGCentralFlow
Neural analysis suggests this role is
optimal for Lead candidates.
“Sr Central Flow Lead, AU/SG Central Flow at ASSPL. Skills: Process management, Workflow optimization, Operational oversight. Manage workflow of order across multiple processes. Manage customer experience”
What You'll Achieve.
Minimize fulfillment cost across multiple FCs
Industry & Context.
Diving deep into data; Crunching numbers
Mandatory night shift schedule, Odd or long hours if necessary
What They're Looking For.
Must Have
Bachelor's degree, Speak, write, and read fluently in English, Experience with Microsoft Office products and applications, Experience with Excel
Nice to Have
1+ years of customer-facing environment experience, 1+ years of warehousing experience, 1+ years of logistics experience, 1+ years of manufacturing experience
What You'll Do.
Manage workflow of order across multiple processes
Manage customer experience
minimizing fulfillment cost
Communicate workflow status with Operations Managers
Communicate workflow status with Area Managers
Escalate Customer Experience risk
Escalate SLA failure risk
Escalate deviation from Standard Work
Advise FC operations based on holistic view
Advise senior operations team based on holistic view
Facilitate communication between multiple areas
Provide operational insights to AFT team
Work with AFT team to develop automated flow
Manage flow settings for multiple process paths
Understand boundary of responsibilities
Execute outbound flow operations
Communicate Customer Experience risks to FC operations
Communicate performance opportunities to FC operations
Execute shift plans based on FC operational requirements
Adjust shift plans as variables change
How You'll Work.
Team & Collaboration
Operations Managers; Area Managers; Amazon Fulfillment Technology team
Communication Scope
Workflow status communication; Customer Experience risk communication; SLA failure risk communication; Deviation from Standard Work communication; Performance opportunities communication
Full Job Description
Are you interested in working on a fast-paced team that pioneers ways to delight customers? Do you have a passion for diving deep into data and crunching numbers? Are you motivated to work in challenging situations ? Do you have the grit required to deliver results no matter what? This is what the Central Flow team is all about! It’s always DAY ONE on this team and as such we look for ways to keep setting the bar higher. If you answered yes to the above questions, please keep reading! The Central Flow Lead is responsible for managing volume and workflow of multiple Fulfillment Centers (FCs) from a remote centralized location. This positions requires the candidate hired to work a mandatory night shift schedule and, if necessary, odd or long hours. Responsibilities · Manage the workflow of order across multiple processes. · Manage customer experience while minimizing fulfillment cost across multiple FCs. · Be responsible for communication of workflow status with Operations Managers and Area Managers and escalation of any Customer Experience risk, SLA failure risk, or deviation from Standard Work. · Act as an advisor to the FC operations and senior operations team based on their holistic view of work flow throughout the FC. · Facilitate communication between multiple areas of the operation. · Provide operational insights to the Amazon Fulfillment Technology (AFT) team and work with them to develop advanced and intuitive automated flow control for FC operations. · Manage flow settings for multiple process paths in outbound operations for multiple Fulfilment Centers based on shift plan. · Understand the boundary of responsibilities between Operations on the floor and Central Flow as dictated by Standard Work developed by Central Flow Management. · Execute outbound flow operations and communicate the Customer Experience risks and performance opportunities to FC operations in a standardized manner. · Execute and develop shift plans based on FC operational requirements and
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