Sr.BusinessDeveloperTech-UnmanagedSMB

Amazon Shipping is building a high-growth business designed to transform how the world thinks about logistics. We’re rapidly expanding our shipping and delivery services to brands and merchants across the U.S., and we’re looking for entrepreneurial Business Development leaders who can help customers meet rising end-customer expectations in an increasingly competitive landscape. As a Sr. Business Developer on our Unmanaged team, you will shape how customers think about fulfillment and shipping, with a focus on on building a best-in-class self-service experience for SMBs. You will leverage data and industry insights to drive conversion and growth for Amazon Shipping customers. Through internal and external partnerships, you’ll build products, programs and processes to translate customer needs into scalable solutions to help define the future of Amazon Shipping. Key job responsibilities Drive revenue, adoption, and market share through self-service excellence, leading insight-driven engagements that teach customers new ways to meet rising end-customer expectations and challenge the limitations of their current shipping strategy. Work backwards from customer needs, earning trust by diving deep into financial, operational, and customer-experience data to design scalable solutions that reframe how brands think about speed, reliability, and fulfillment. Deliver perspective and influence decisions by introducing data-backed insights, clarifying the costs of the status quo, and guiding internal teams towards scalable and automated operational improvements impacting the self-service customer acquisition funnel. Serve as the voice of the customer, translating market signals and customer feedback into clear inputs for Product, Tech, Operations, and other Amazon teams to improve features, performance, and scalability. Define and own program goals and metrics, track progress rigorously, remove obstacles, and manage through ambiguity to deliver long-term customer value and sustain