Amazon.com Services LLC
Sales, Advertising, Account Management, operations
SrBusinessCoach
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“Sr Business Coach at Amazon.com Services LLC. Skills: Business coaching, Operational excellence, Stakeholder engagement. Manage portfolio of DSP owners. Provide strategic guidance to DSP owners”
What You'll Achieve.
Build successful delivery businesses; Grow successful delivery businesses; Improve network flexibility; Improve network quality; Enable sustainable businesses; Drive continuous improvement; Ensure consistent performance metrics; Adapt to strategic changes; Enhance program effectiveness; Enhance DSP owner experience; Achieve business objectives; Develop sustainable solutions; Influence cross-functional priorities; Lead resolution of challenges; Drive sustainable growth; Drive operational excellence
Industry & Context.
Problem-solving; Analytical capabilities; Strategic problem-solving; Root cause analysis
Minimum 3 days per week travel, 3 weeks monthly travel, Flexible schedule
What They're Looking For.
Must Have
6+ years account management, 6+ years relationship management, 6+ years small business logistics, 6+ years retail vendor management, 6+ years retail supplier management, Experience building strategic relationships, Experience communicating across teams, Experience collaborating across functions, Experience analyzing data, Experience assessing performance drivers
Nice to Have
Advanced degree, MBA, 8+ years account management, 8+ years relationship management, 8+ years small business logistics, 8+ years retail vendor management, 8+ years retail supplier management, CPC certification, CCS certification, Program management experience, Logistics experience, Operations experience, Supply chain experience, Transportation experience
What You'll Do.
Manage portfolio of DSP owners
Provide strategic guidance to DSP owners
Facilitate solution-oriented approaches
Drive continuous improvement
Lead DSP owners through business phases
Provide consultation on financial management
Provide consultation on operational optimization
Support development of scalable business processes
Help owners implement strategic changes
Conduct data-driven business reviews
Deliver performance insights
Deliver competitive benchmarking analysis
Evaluate potential DSP candidates
Interview potential DSP candidates
Guide strategic planning
Guide execution of network capacity management
Foster DSP community engagement
Coordinate local events
Coordinate regional initiatives
Build productive relationships with stakeholders
Maintain productive relationships with stakeholders
Identify operational inefficiencies
Champion process improvements
Design solutions to enhance program effectiveness
Implement solutions to enhance program effectiveness
Design solutions to enhance DSP owner experience
Implement solutions to enhance DSP owner experience
Drive strategic initiatives
Drive tactical execution
Optimize account management strategies
Develop sustainable long-term solutions
Formulate clear strategic direction
Influence cross-functional priorities
Exercise sound judgment in solution design
Lead resolution of business challenges
Foster collaborative relationships
Develop partnerships with stakeholders
Maintain partnerships with stakeholders
Deliver compelling communications
Deliver executive-level presentations
Deliver strategic recommendations
How You'll Work.
Team & Collaboration
Cross-functional stakeholders; Operations managers; Program directors; Compliance officers; Legal counsel; Finance teams; Multiple business units; Organizational levels
Communication Scope
Executive presentations; Strategic recommendations
Full Job Description
Equal parts advisor and operating partner, Amazon’s team of Business Coaches assist and guide our Delivery Service Partner (DSP) business owners as they build and grow successful last mile package delivery businesses. The Senior Business Coach (BC) helps Amazon improve the flexibility and quality of its delivery network in the Americas—to help fuel a $4B investment in rural communities bringing even faster delivery to our millions of customers in less densely populated areas. This role’s primary focus is supporting DSP operations across the broader Americas delivery network, with particular emphasis on rural market expansion and mature-state optimization. Specifically, BCs support DSPs in making business decisions that enable them to build healthy, sustainable businesses. As trusted advisors, Business Coaches work alongside DSPs, supporting business planning and strategy and helping owners address business and operational challenges. What You’ll Do As Senior Business Coach (BC), you will manage a portfolio of Delivery Service Partner (DSP) owners within the Amazon delivery network. With the evolution of delivery modes and rural expansion planned for 2026, and continued strategic expansion into 2027, this role is integral to our program's evolution. Sr. BCs provide strategic guidance to DSP owners throughout their business life-cycle of their relationship with Amazon—from pre-launch preparation through mature-state optimization. You will facilitate solution-oriented approaches to remove business obstacles and drive continuous improvement in financial performance, operational efficiency, and safety standards across the network. The position requires extensive collaboration with cross-functional stakeholders, including operations managers, program directors, compliance officers, legal counsel, and finance teams. The ideal candidate will demonstrate strong analytical capabilities, strategic problem-solving skills, and the ability to implement data-driven recommendations
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