Amazon.com Services LLC
Business Intelligence, Planning/development, customer trust and partner support
Sr.BusinessAnalyst,SellingPartnerSupportEngagement
“Sr. Business Analyst, Selling Partner Support Engagement at Amazon.com Services LLC. Skills: Data analytics, AI innovation, Experimental design, Business intelligence. Drive development and implementation of measurement strategies. Design and execute experimental frameworks”
What You'll Achieve.
Optimize support scenarios; Understand sellers' journey; Measure AI tool effectiveness; Validate innovations; Guide strategic decisions; Shape support evolution; Drive improvements in automation efficiency; Drive improvements in support quality; Drive improvements in customer satisfaction; Optimize AI solutions; Deliver meaningful impact
Industry & Context.
Data-driven insights; Analytical insights
What They're Looking For.
Must Have
Bachelor's degree in quantitative field, 5+ years analytical field experience, 5+ years writing SQL queries, 5+ years creating BI reports, Experience defining requirements, Experience using data and metrics, Experience with Excel, Experience making business recommendations, Experience influencing stakeholders
Nice to Have
5+ years product experience, E-commerce analytics background, Customer support analytics background, Experience with Python for data analysis, Experience with R for data analysis, Knowledge of machine learning concepts, Knowledge of AI applications
What You'll Do.
Drive development and implementation of measurement strategies
Design and execute experimental frameworks
Validate product innovations
Lead complex data analysis projects
Create scalable analytics solutions
Create dashboards for monitoring metrics
Present insights and recommendations
Influence strategic decisions
Mentor junior analysts
Foster data-driven culture
How You'll Work.
Team & Collaboration
Product teams; Program teams; Tech teams; Applied scientists; Engineers; UX designers; Operations teams
Communication Scope
Present insights; Influence stakeholders
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