SpaceX
Sr.AutomationEngineer(StarlinkCustomerSuccess)
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“Sr. Automation Engineer (Starlink Customer Success) at SpaceX. Skills: Automation, Customer success, Python. Develop automation. Maintain automation”
What You'll Achieve.
Unlock customer experience; Unlock support bottlenecks; Ensure automation is working correctly; Assist with growing customer base; Assist with launching new markets; Improve customer experience
Industry & Context.
Solve customer experience challenges; Solve support challenges
Available for extended hours, Available for weekends, Willing to travel
What They're Looking For.
Must Have
Bachelor's degree in STEM, 4+ years engineering experience, 4+ years Python experience
Nice to Have
Master Degree in Business or STEM, Expertise in SQL, Expertise in Python, Understanding of database structures, Understanding of query optimizations, Understanding of ETL development, Experience with automation, Demonstrated experience in startup, Demonstrated experience in consulting, Demonstrated experience in tech, Demonstrated experience in high-growth environment, Project management skills, Self-directed prioritization skills, Ability to communicate technical concepts, Ability to develop relationships
What You'll Do.
Improve business automation
Improve experimental automation
Own status of automation
Report on automation health
Develop strategies for migrating automation
Maintain documentation
Collaborate to develop automated solutions
Engage leadership team
How You'll Work.
Team & Collaboration
Cross-functional Customer Success; Workforce planners; Operators; Engineering teams; Business teams
Communication Scope
Communicate technical concepts; Communicate results to leadership; Communicate updates on performance
Process & Methodology
Project management, Prioritization
Full Job Description
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. SR. AUTOMATION ENGINEER (STARLINK CUSTOMER SUCCESS) SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. At SpaceX, we are leveraging our experience in building rockets and spacecraft to deploy Starlink, the world’s most advanced broadband internet system. Starlink is the world’s largest satellite constellation and is providing fast, reliable internet to 7M+ users worldwide. We design, build, test, and operate all parts of the system – thousands of satellites, consumer receivers that allow users to connect within minutes of unboxing, and the software that brings it all together. We’ve only begun to scratch the surface of Starlink’s potential global impact and are looking for best-in-class engineers and analysts to rapidly accelerate our growth around the globe. As an Sr. Operations Engineer, Automation on the Customer Success team, you will be responsible for developing, maintaining, and continuously improving both business-critical and experimental automation to unlock customer experience and support bottlenecks within the Starlink network. You will work closely with technical and engineering teams to make sure requirements are satisfied and the automation is robust. You will create reports, alerts, and monitoring systems to ensure that your automation is working correctly and communicate results to leadership. RESPONSIBILITIES: Build and maintain high-quality automation to assist with growing Starlink's customer base, launching new markets, and improving customer
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