SrAssociate,ServiceOpsSupport

**Date Posted:** 2026-05-05 **Country:** United States of America **Location:** OT109: CV - GREEN BAY, WI 2247 Progress Way, Kaukauna, WI, 54130 USA Moving people. Shaping the future. At Otis, we take pride in leading the industry we founded, and there's never been a better time to join our team. We are the leader in elevators, escalators, and moving walkways. We're seeking a Sr Associate, Service Operations Support who is ready to help us deliver on our commitments today, plan our strategy for the future and leave their fingerprints on the organization for years to come. Otis Elevator Company is searching for a highly motivated Service Ops Support team member to provide support to the Service business. The Service Ops Support team member will support efficiency, cost containment, and customer satisfaction. What you'll do: * Support field ops managers, supervisors, mechanics allowing them to spend time in the field. * Return Authorization (RA) management; Track open RA's * EH&S Tracking, Download & distribute EH&S compliance reports * PUI Management and Reporting * Maintain fleet inventory (driver changes, pickups, etc), Field support (Gas cards, registrations, pin #'s, etc) * Request Permits with local AHJ * Required visit / Require hours tracking * Attend daily supervisor huddles/weekly ops meetings. * Pull/format applicable reports and Distribute * Duty Roster Management (Salesforce); Load overtime coverages, Assign units to routes, route adjustments * Maintenance system updates * Create PO’s, resolve PO issues * Uniform orders What You Will Need to be Successful: High school diploma or equivalent required; bachelor’s degree preferred Ability to work in a highly team-oriented and dynamic environment Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal customers Need to be self-motivated and able to manage many simultaneous projects and responsibilities Successful candidate sh