Sr.Associate-Sales&Retention

Sutherland is a global leader in business and digital transformation. Over the last 38 years, we have partnered with some of the most respected and future-forward companies to drive revenue growth, boost operational efficiency, and enable innovative business models. Role Overview This role combines CustomerSupport andInboundSales. You will help customers solve issues, answer questions, and recommend the right solutions to meet their needs. You will support users of the largest creative software platform in the world , helping them get the most out of their tools while delivering a great customer experience, while helping grow revenue. * Customer Excellence: Deliver great customer experiences by understanding needs, showing empathy, and resolving issues quickly. * Consultative Digital Selling: Recommend the right products and solutions based on customer needs. * Retention & Churn Management: Identify customers who may leave and help them get more value from their solutions. * Effective Communication & Agility: Combine exceptional verbal and written communication with active listening and contextual awareness to resolve queries, navigate objections, and adapt to diverse customer profiles while maintaining service excellence. * Data-Driven Actions: Use available data to better understand customers and improve results. * Collaborative Problem-Solving: Work with other teams, such as technical support, to solve customer issues. * Creative Workflow Consulting: Help customers improve how they create, design, and collaborate using creative AI-Powered tools. * Productivity Evangelism: Educate customers on streamlining document workflows to maximize efficiency. * Licensing & Adoption Guidance: Help customers manage licenses and get the most value from their subscriptions. * Tech Troubleshooting & Solution Selling: Resolve basic technical issues while recommending the best solutions for customers. Key Responsibilities: * Customer Profiling & Drive Experience: Identify potential