Amgen
biotechnology
Sr.AssociateQualityComplaints
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Sr. Associate Quality Complaints at Amgen. Skills: Quality Complaints, Process Management, Stakeholder Management. Owns and implements global complaint process. Ensures complaint processes are compliant”
What You'll Achieve.
Ensures appropriate business connection; Achieves agreed deliverables within time and with expected quality
Industry & Context.
Evaluates complex situations; Uses multiple sources of information; Negotiates position after feedback
May require working in shifts, May require extended hours within the same shift
What They're Looking For.
Must Have
Master’s degree OR Bachelor’s degree and 2 years of Quality experience OR Associate’s degree and 6 years of Quality experience OR High school diploma / GED and 8 years of Quality experience, Fluency in verbal and written English to be able to understand & articulate technical concepts
Nice to Have
4+ years of quality and/or manufacturing experience in biotech, medical device or pharmaceutical industry, Bachelor’s Degree in a Science Field, Leadership skills, Ability to successfully manage workload to timelines, Familiarity with basic project management tools, Ability to operate in a matrixed or team environment with site, functional, and senior management leadership, Experience in driving decision making by using the DAI principles, Understanding of quality and industry requirements/expectations of a QMS, Understanding of the applicable manufacturing/testing processes (i. e. , API, Drug Substance, Drug Product, Packaging, Device manufacturing processes), Ability to negotiate a position after taking feedback from multiple sources, Demonstrated ability to lead functional teams, consistently deliver on-time, and high-quality results, Ability to translate business and stakeholder feedback and requirements into accurate and efficient processes using clear language and format.
What You'll Do.
Owns and implements global complaint process
Ensures complaint processes are compliant
Translates market information for improvement
Conducts complaint investigations
Determines complaint escalation needs
Evaluates triaged complaint records
Evaluates and owns complaint records
Ensures quality of complaint records
Completes assigned assessments
Applies analytical skills
Executes complaint process
Manages review/approval process flow
Supports management of assigned projects
How You'll Work.
Team & Collaboration
Works with cross-functional teams; Collaborates with site, functional, and senior management leadership; Works in a team environment
Communication Scope
Verbal communication; Written communication; Articulate technical concepts; Proactive communication; Clear language and format
Process & Methodology
Manages assigned projects, Achieves project deliverables, Provides status updates, Maintains trackers and tools
Full Job Description
## **Career Category** Quality ## ## **Job Description** **Join Amgen 's Mission to Serve Patients** If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. **Sr Associate Quality Complaints** **Live** **What will you do?** Amgen is seeking a Sr Associate Quality Complaints owner and member of the Product Complaints and Surveillance team. The Product Complaints and Surveillance team owns and implements the end-to-end global complaint process and management system, ensuring appropriate business connection across Amgen. In doing so, the focus is on assuring complaint processes and systems remain fully compliant through the quality operating standards and procedures to current, emerging internal and external requirements. In addition, the team translates information from the market to drive continuous improvement. The Sr. Associate conducts low to medium complexity complaint investigations and determines if complaint investigations require escalation for further investigation. * Evaluates and ensures triaged product complaint records comply with applicable procedures * Evaluates and owns complaint records with basic investigations * Ensures quality of complaint records * Completes assigned assessments per applicable procedures * Applies analytical skills to evaluate complex situations using multiple sources of information * Executes the complaint process per SOP requirements * Owns or manages the review/approval process flow in CDOCS of controlled documents; while adhering to format, content, and style guidelines, considering usability, and ensuring accuracy, consistency, and quality according to templates a
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