Alcon
Eye Health
Sr.AssociateI,FieldTechnicalServiceEngineering
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Associate I, Field Technical Service Engineering at Alcon. Skills: Troubleshooting, Diagnostics, Repair, Preventive Maintenance. Perform advanced troubleshooting, diagnostics, and repair. Carry out preventive maintenance, installations, and upgrades”
What You'll Achieve.
Ensure Alcon surgical equipment operates effectively; Deliver outstanding outcomes; Support overall compliance and quality objectives
Industry & Context.
Analytical and problem-solving skills; Handle complex technical environments; Identify and resolve complex technical issues
Willingness to travel within the North-West region of Romania
What They're Looking For.
Must Have
University degree in Engineering (electronics, electrotechnics, mechanics, mechatronics, transport/industrial equipment or related fields), Minimum 5 years of experience in installation, service, and maintenance, Fluent in Romanian and English (spoken and written)
Nice to Have
technical experience with medical devices is a advantage, analytical and problem-solving skills with the ability to handle complex technical environments, High level of autonomy, organization skills, and willingness to travel within the North-West region of Romania, Customer-oriented mindset with communication and interpersonal skills
What You'll Do.
Perform advanced troubleshooting
Carry out preventive maintenance
Identify and resolve complex technical issues
and recommend new products or upgrades
Build and maintain customer relationships
Train and instruct customers on equipment use
Maintain accurate service logs
Prepare technical reports
Contribute to product failure analysis
Escalate technical issues
Plan and manage daily activities independently
Ensure effective communication
Strictly follow GxP regulations
Follow Standard Operating Procedures
Complete all required training
Contribute to continuous improvement
Contribute to regulatory compliance
How You'll Work.
Team & Collaboration
Escalate technical issues to appropriate Engineering and cross-functional teams; Ensure effective communication with customers, dispatch, managers, and internal stakeholders
Communication Scope
Communication skills; Interpersonal skills
Process & Methodology
Plan and manage daily activities independently
Full Job Description
📍 **Based in Cluj-Napoca | Region: North-West Romania** ### ### At **Alcon** , we’re passionate about enhancing sight and helping people see brilliantly. With more than **25,000 associates worldwide** , we innovate fearlessly, champion progress, and act swiftly to make a meaningful impact on global eye health. We foster an **inclusive, collaborative culture** where your contributions are valued and where you can grow your career like never before. Together, we make a difference in the lives of our patients and customers. **Are you ready to join us?** ### ### ### **Your Role** This position is part of Alcon’s **Engineering function** , a team dedicated to improving **quality, processes, products, packaging, and materials** across the organization in order to deliver outstanding outcomes. As a **Sr. Associate I, Field Technical Service Engineer** , you will be responsible for ensuring that Alcon surgical equipment installed at customer sites and demo locations operates effectively and in line with specifications. You will act as a key technical expert in the field, combining hands-on engineering expertise with a strong customer focus. ### ### ### **Key Responsibilities** * Perform **advanced troubleshooting, diagnostics, and repair** of Alcon surgical equipment within your assigned territory * Carry out **preventive maintenance** , equipment installations, and upgrades according to company procedures and guidelines * Identify and resolve **complex technical issues** , including those related to equipment start-up * Research, evaluate, and recommend **new products or equipment upgrades** based on customer needs * Build and maintain strong customer relationships to support **Annual Maintenance Contract (AMC/CAMC) sales and renewals** * Train and instruct customers on the **proper use and operation** of Alcon equipment * Maintain accurate **service logs** , prepare technical reports, and contribute to product failure analysis * Escalate technical issues to appropriate *
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