Baxter
Healthcare
Sr.Associate–HROperationsGBS
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Associate – HR Operations GBS at Baxter. Skills: HR Operations, Workday, Employee support. Handle transactional tickets on Workday. Meet SLA commitments”
Industry & Context.
Analytical mindset; Issue-resolution mindset
Rotational shifts
What They're Looking For.
Must Have
2+ years of experience, Graduate in any discipline, Excellent communication skills in English and Spanish, Hands-on Workday experience
Nice to Have
Lean certification
What You'll Do.
Handle transactional tickets on Workday
Support employees through chats
Support employees through calls
Support employees through queries
Manage queue operations
Collaborate with HRBPs
Collaborate with onshore partners
Provide customer support via HR topics
Manage end-to-end HR operations
Support creation of HR documentation
Support updates of HR documentation
Support storage of HR documentation
Contribute to system enhancements
Contribute to automation
Contribute to continuous improvement
Uphold quality standards
Meet or exceed operational indicators
How You'll Work.
Team & Collaboration
HRBPs; Onshore partners
Communication Scope
English; Spanish
Full Job Description
**This is where** your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. The future of HR Operations is being redefined at Baxter. Across the company, HR is unlocking new ways to deliver value — not just through processes, but through experiences that empower people and build confidence. This is a moment of transformation, and HR Operations is at the center of it. We are shaping a world‑class HR Operations organization that blends scale, precision, and innovation. By harnessing technology and process excellence, we are creating solutions that strengthen compliance, accelerate change, and elevate the employee journey. Joining Baxter means stepping into a role where your expertise will directly support employees worldwide and help define what great looks like. **Your Role in the Transformation** As a Sr. Associate in HR Operations GBS, you will handle transactional tickets on Workday, ensuring SLA commitments are met while supporting employees through chats, calls, and queries across Tier 1/2. You will manage queue operations, resolve HR inquiries, and collaborate with HRBPs and onshore partners. This role places you at the heart of the employee experience, where your accuracy and responsiveness will build trust and strengthen Baxter’s HR service delivery. **What You’ll Drive
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