ADCI HYD 13 SEZ
Human Resources, global corporate
Sr.Associate,GlobalCommandCenter,WorkforceStaffing
“Sr. Associate, Global Command Center, Workforce Staffing at ADCI HYD 13 SEZ. Skills: Workforce Management, Real Time Monitoring, Process Improvement. Monitor network skills. Post emergency messages”
Industry & Context.
Problem solving; Root cause analysis; Mitigation actions
What They're Looking For.
Must Have
1+ years of experience in Contact Center Management, 1+ years of experience in Workforce Management (WFM), 1+ years of experience in Real Time Analysis (RTA), Advanced proficiency in Microsoft Excel
Nice to Have
2+ years of Microsoft Office products experience, 2+ years in managing WFM tool
What You'll Do.
Monitor network skills
Post emergency messages
Setup Visibility Threshold
Escalate to Planning teams
Escalate to Vendor teams
Generate Intraday Reporting
Write root cause analysis
Maintain communication with site operations
Maintain communication with senior leadership
Maintain communication with content team
Maintain communication with technology teams
Identify irregularities affecting SL
Notify stakeholders of irregularities
Advise stakeholders on mitigation
Minimize agent non-productive time
Summarize day performance
Handle leadership queries
How You'll Work.
Team & Collaboration
Site operations; Senior leadership; Content team; Technology teams; Internal clients; Planning teams; Vendor teams
Communication Scope
Leadership queries; Summarize performance
Applying for this Sr. Associate, Global Command Center, Workforce Staffing role?
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