S&P Global Energy
Energy
SrAssociate,CustomerSolutions(EMEAShift)
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“Sr Associate, Customer Solutions (EMEA Shift) at S&P Global Energy. Skills: Client support, Energy products, Data analysis, Problem-solving. Provide client support for Horizon Group products. Troubleshoot and resolve client inquiries”
What You'll Achieve.
Help customers by giving them great support; Help clients understand how energy is changing; Help keep customers happy; Encourages them to keep using our products; Helps the Energy division grow and succeed
Industry & Context.
analytical and problem-solving skills; Troubleshoot and resolve client inquiries; Analyse technical issues; Provide comprehensive solutions
Flexible to work on weekends or public holidays, EMEA shift role (2pm to 11pm (Malaysia Time) / 11am to 8pm (Pakistan Time) / 6am to 3pm (London Time) / 1am to 10am (New York Time))
What They're Looking For.
Must Have
Bachelor's degree in Business, Finance, Economics, or related field, 3 years of industry experience, 3 - 5 years of experience in client support, customer success, or technical support roles, analytical and problem-solving skills, experience using support platforms such as Salesforce Service Cloud for case management and client communication, Excellent written and verbal communication skills, demonstrated ability to explain complex technical concepts to diverse audiences within Financial Corporates, manage multiple client relationships simultaneously, Tech savvy around AI concepts and prompts, comfortable working in a fast-paced, data-driven working and high-pressure environment, Excellent organizational, time and project management skills, Ability to handle multiple projects and priorities in a professional and timely manner, Flexible to work on weekends or public holidays
Nice to Have
experience within the energy or financial sectors, Prior knowledge of the Financial Institutions industry
What You'll Do.
Provide client support for Horizon Group products
Troubleshoot and resolve client inquiries
Analyse technical issues
Provide comprehensive solutions
Collaborate with Product
Escalate complex cases
Communicate client feedback
Maintain detailed case documentation
Contribute to knowledge base development
Support team training initiatives
Assist with incident response
Ensure timely client communication
Support process improvement initiatives
Participate in client satisfaction efforts
Develop professional knowledge of energy transition and sustainability market trends
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Collaborate with Product, Engineering, and Sales teams; Work with many different people, including top leaders at companies; Work with people from different teams, like the Product Management team; Collaborates effectively with colleagues across different functions; Contributes positively to team dynamics
Communication Scope
Excellent written and verbal communication skills; demonstrated ability to explain complex technical concepts to diverse audiences within Financial Corporates
Process & Methodology
Excellent organizational, time and project management skills, Ability to handle multiple projects and priorities
Full Job Description
# **About the Role:** **Grade Level (for internal use):** 09 **The Team: Global Solutions Team – Horizons Energy Expansion/Transition Products** The Global Solutions Team for Horizons energy expansion/transition products is a dynamic, highly motivated, and cohesive group dedicated to delivering exceptional client service. Our team is forward-thinking and collaborative, consistently striving to exceed expectations by leveraging our expertise in Energy services. Colleagues, prospects, and clients recognize and value our commitment, which reinforces the positive contributions of each team member. Within this structure, the Horizons Solutions Team serves as a global Product Support arm under, forming the core of the SPGI Energy frontline Customer Experience group. As customer advocates, our specialists work closely with product management and commercial teams to enhance processes and address evolving client needs, ensuring a seamless and impactful customer experience. **The Impact: Customer Solutions Senior Associate (Horizons Energy Expansion/Transition)** As a Customer Solutions Senior Associate, your main job is to help customers by giving them great support with our energy products and tools. You work with information about clean energy technology (solar, wind, batteries, etc.), supply and demand dynamics, and financial investment modeling. Your goal is to help clients understand how energy is changing and what risks and opportunities come with it. You support customers by showing them how to use our products and answering their questions. You also listen to what customers need and work with other teams, like Product, Commercial, and Marketing, to make sure those needs are met. If there are big problems that you can't solve, you pass them on to experts who can help. Your work is important because it helps keep customers happy and encourages them to keep using our products. This helps the Energy division grow and succeed. **What’s in it for you:** This job gives you
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