Glia
FinTech
Sr.Associate,ClientEngineering
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Associate, Client Engineering at Glia. Skills: Client Engineering, Technical Support, API Integration. Resolve technical inquiries. Achieve customer goals”
Industry & Context.
Troubleshooting; Root cause analysis
What They're Looking For.
Must Have
2+ years software development, 2+ years customer support/service, 2+ years support engineering, Excellent English skills, Good knowledge of RESTful technology, Previous experience with APIs, Understand and troubleshoot cloud solutions, Firm understanding of Web ecosystem, Communicate complex issues, Address customer concerns diplomatically, Provide concise feedback
Nice to Have
Troubleshoot network connectivity issues, Understanding of TCP/UDP, Basics of SSL/TLS, Understanding of WebRTC, Experience with communications technology, Troubleshoot server-side code, Troubleshoot client-side code
What You'll Do.
Resolve technical inquiries
Achieve customer goals
Maintain high standards
Set up complex technical integrations
Report reproducible bugs
Provide support to clients
Conduct troubleshooting on bugs
Help customers understand capabilities
Influence customers to implement best practices
Interact with Engineering
Collaborate with Product Management
Network with Customer Success
How You'll Work.
Team & Collaboration
Glia Product teams; Glia Engineering teams; Customer developers; Partner developers; Customer architects; Partner architects; Customer BAs; Partner BAs; Customer support personnel; Partner support personnel; Engineering; Product Management; Customer Success
Communication Scope
Communicate complex issues; Concise feedback
Full Job Description
About Glia Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs. Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model. Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one.More information about Glia can be found at glia.com http://glia.com. We're growing rapidly, and seeking a passionate professional to join our Client Engineering team in Mexico City as Sr. Associate, Client Engineering. The Role: As part of our Entry Client Engineer Team, you'll help our customers to resolve complex technical problems, providing proactive guidance, and adding value through the use of Glia’s technologies. You’ll deliver recommendations to make our customer’s integrations secure, scalable, and seamless. A Sr. Associate, Client Engineering is effective, capable of managing demanding workloads, and excels at prioritizations and evaluation of situational urgency. What you’ll do: A regular day in the life of a Sr. Associate, Client Engineering at Glia consists of resolving technical inquiries with our customers and partners, helping them achieve their goals through Glia’s Digital Customer Service platform while maintaining high standards. - Works with our customers' and partners' developers, architects, business analysts, and support personnel to set up complex t
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