Capital One
Sr.Associate,BusinessDevelopment-HotelConnectivityAccountManager
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“Sr. Associate, Business Development - Hotel Connectivity Account Manager at Capital One. Skills: Connectivity partners, Technical health, Commercial strategy, Product requirements. Support onboarding, certification, and rollout of new connectivity. Monitor supplier technical performance”
What You'll Achieve.
Meet and exceed expectations
Industry & Context.
Problem-solving; Troubleshooting
What They're Looking For.
Must Have
Bachelor's Degree or military experience, 4 years of experience in technical account management, partner success, or sales engineering in the travel tech, Online Travel Agencies, or hospitality industry, 1 year of experience in hotel distribution, revenue management, or eCommerce within the hotel or travel industry, 1 year of experience with Synxis, Dhisco, DerbySoft, or Online Travel Agencies
Nice to Have
5+ years of experience in technical account management, partner success, or sales engineering in the travel tech, Online Travel Agencies, or hospitality industry, 1+ year of experience supporting multi-property or portfolio environments, 1+ year of experience onboarding new hotel partners or managing connectivity integrations
What You'll Do.
and rollout of new connectivity
Monitor supplier technical performance
and report integration issues
Act as primary escalation point for partner integration
Build and maintain dashboards and alerts
Own a portfolio of hotel connectivity partners
Identify opportunities for content quality improvements
Own and maintain a connectivity feature roadmap
Translate partner pain points into clear product requirements
How You'll Work.
Team & Collaboration
Cross-functionally with technical teams; Cross-functionally with commercial teams; With engineers; Between technical and business teams
Communication Scope
Written communication; Verbal communication
Process & Methodology
Roadmap planning
Full Job Description
Sr. Associate, Business Development - Hotel Connectivity Account Manager The Connectivity Account Manager role will own a portfolio of hotel connectivity partners, serving as the primary point of contact for both their technical health and commercial strategy. The majority of your focus is on operational tasks, including troubleshooting critical integration issues, monitoring supplier technical performance metrics like latency and uptime, and building/maintaining dashboards and alerts. The remaining time is dedicated to strategic account management, where you will analyze opportunities for content quality improvements and own the connectivity feature roadmap by translating partner pain points into clear product requirements. Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for. **Key Responsibilities: Integration, Monitoring & Troubleshooting** * Support the end-to-end onboarding, certification, and rollout of new connectivity partners and features. * Monitor supplier technical performance proactively, including availability, latency, uptime, and booking/cancellation success. * Troubleshoot, resolve, and report integration issues, acting as the primary escalation point for partner integration issues. * Build and maintain dashboards and alerts to detect issues early and reduce time to resolution. **Key Responsibilities: Strategic Account Manageme
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