Otis Elevator Company
SrAssociate,BusinessDevelopment
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“Sr Associate, Business Development at Otis Elevator Company. Skills: Territory sales, Margin growth, Customer satisfaction. Prospect, build, and maintain customer relationships. Achieve or exceed sales targets”
What You'll Achieve.
Territory sales growth; Margin growth; Customer satisfaction
Industry & Context.
Customer concern resolution
What They're Looking For.
Must Have
Bachelor's degree or equivalent work experience, 1-3 years of sales experience, Written and verbal communication skills, Customer centric, Comfortable in technical environment, Microsoft based computer software proficiency
Nice to Have
Leadership skills, Goal-orientated, Self-motivated, Time management skills, Organizational skills
What You'll Do.
and maintain customer relationships
Achieve or exceed sales targets
Serve as technical sales consultant
Retain and renew maintenance agreements
Improve customer satisfaction
Manage and nurture account relationships
Drive renewals and repair opportunity
Conduct sales planners
Conduct needs assessment
Inform account targeting efforts
Assist with customer concern resolution
Partner with sales team
Identify business development opportunities
Communicate competitive feedback
Communicate market dynamics
Forecast sales results
Manage opportunities in CRM pipeline
Provide accurate forecasting
How You'll Work.
Team & Collaboration
Customer relationships; Internal customers; External customers; Branch business development sales team; Operations; Service Project Manager; Service Supervisor
Communication Scope
Written communication; Verbal communication
Full Job Description
**Date Posted:** 2026-06-02 **Country:** United States of America **Location:** OT138: CYS - LOMBARD, IL 949 OAK CREEK DRIVE, LOMBARD, IL, 60148 USA ** _Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?_** Otis Elevator Company is searching for a highly motivated and experienced Sr Associate, Business Development responsible for territory sales, margin growth & customer satisfaction for all customers within the assigned geography. **On a Typical Day You Will:** * Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory. Responsible for both territory sales & margin growth. * Retain and renew current maintenance agreements by improving customer satisfaction via MFA program. * Manage and nurture account relationships to drive renewals and repair opportunity. * Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts. * Assist with customer concern resolution along with Operations, including Service Project Manager and Service Supervisor * Partner with branch business development sales team to identify business development opportunities. * Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message. * Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results. * Manage opportunities in the CRM pipeline and provide accurate forecasting. **What You Will Need To Be Successful:** * Bachelor’s degree or equivalent work experience required. * 1-3 years of sales experience preferred. * Ability to work in a highly team-oriented and dynamic environment. * Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with
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