SrAssociate-BusinessAnalyst(Salesforce)

## **Career Category** Information Systems ## ## **Job Description** ** _ABOUT AMGEN_** Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today. ** _ABOUT THE ROLE_** ** _Role Description:_** This Business Analyst role sits within Amgen’s Law & Compliance technology product portfolio and will focus primarily on Comprehensive Compliance Controls (C3) – Amgen’s Salesforce Lightning platform that enables compliant interactions with the global healthcare community. In this role, you will work with a Product Owner, senior BAs, and engineering partners to capture requirements, document processes in Lucid, and translate needs into clear user stories and testable acceptance criteria. Exposure to SAFe and the ability to leverage approved AI tools to accelerate analysis/documentation are pluses. **_Roles & Responsibilities:_** * Support requirements elicitation sessions with Compliance/Transparency/Privacy stakeholders; capture outcomes and decisions. * Document current and future state process flows and requirements using Lucid (Lucidchart / Lucidspark). * Write and refine user stories, acceptance criteria, and basic test scenarios; participate in backlog refinement. * Partner with engineering/integration/data teams to clarify data needs, validations, and interface impacts; maintain requirement traceability. * Support QA / UAT planning and execution (scripts, defect triage, re‑testing) and contribute to release readiness materials. * Assist with operational support (issue triage, root cause documentation) and continuous improvement metrics. **_Basic Qualifications and Experience:_** * Bachelor’s or Master