Amgen
Sr.Associate–Admin,ContentAuthoringPlatform
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“Sr. Associate – Admin, Content Authoring Platform at Amgen. Skills: platform administration, template management, workflow operations, issue resolution, governance and compliance execution. daily administration and operational reliability of enterprise content authoring and automation platforms. platform administration”
What You'll Achieve.
ensure content authoring tools run smoothly and in alignment with operational and governance standards; ensure accuracy, compliance, and operational consistency; ensure stable execution and timely throughput; support audit readiness and operational compliance; support onboarding, compliant usage, and consistent execution of configured workflows; provide visibility into platform health and content operations performance
Industry & Context.
issue resolution; troubleshoot platform issues; identify and escalate defects or enhancement needs; Flag inconsistencies, policy deviations, or operational risks and coordinate corrective actions; workflow challenges; template gaps
What They're Looking For.
Must Have
Bachelor’s degree in Information Systems, Technology, Digital Operations, or a related field., 5+ years of experience supporting content platforms, creative operations systems, or automation-enabled production environments., Hands-on experience with platform configuration, template management, or workflow-based systems., working knowledge of Adobe solutions, DAM platforms (AEM or equivalent), and content production systems (e. g. , Veeva Vault)., attention to detail, data accuracy, and content governance., Ability to manage multiple priorities in a global or matrixed organization.
Nice to Have
Familiarity with AI-assisted or automation-enabled content authoring tools., Experience supporting self-service platforms for marketers or business users., Exposure to regulated marketing environments and compliance-driven workflows., communication and collaboration skills across technical and business teams.
What You'll Do.
daily administration and operational reliability of enterprise content authoring and automation platforms
platform administration
maintain configurations
support testing and documentation
escalate items requiring technical development
Complete and maintain platform configurations
permission management
system settings updates
Maintain content authoring templates and configuration‑controlled components
Support UAT for platform updates and enhancements
Monitor content authoring and automation workflows
Troubleshoot platform issues
and close incidents and service requests
Configure and uphold governance controls within the platform
Perform routine platform health checks
Provide day‑to‑day user support for marketing
quick reference guides
and training materials
Assist with training sessions
Identify workflow challenges
and opportunities to improve platform usability and efficiency
Participate in testing
and rollout activities for platform enhancements and integrations
Support coordination with IT on integration dependencies
Review and analyze operational metrics
How You'll Work.
Team & Collaboration
partners closely with onshore business owners, content capabilities teams, creative operations, and IT; Partner with U. S. ‑based platform business owners and operations leads; Support smooth operational handoffs between offshore administration, onshore business owners, and IT; Provide visibility into progress, risks, dependencies, and platform issues requiring escalation or vendor support.; Partner with analytics teams to support dashboards and summaries; communication and collaboration skills across technical and business teams
Communication Scope
communication and collaboration skills across technical and business teams
Process & Methodology
Ability to manage multiple priorities in a global or matrixed organization
Full Job Description
## **Career Category** Sales & Marketing Operations ## ## **Job Description** **Role: Sr. Associate – Admin, Content Authoring Platform** **Position Overview** The Sr. Associate, Admin – Content Authoring Platform supports the daily administration and operational reliability of enterprise content authoring and automation platforms used across Amgen’s global content supply chain. This role enables self‑service content creation by marketers through well‑configured platforms, reusable templates, and stable, governed workflows. The role focuses on platform administration, template management, workflow operations, and issue resolution to ensure content authoring tools run smoothly and in alignment with operational and governance standards. The Sr. Associate partners closely with onshore business owners, content capabilities teams, creative operations, and IT to maintain configurations, support testing and documentation, and escalate items requiring technical development. **Key Responsibilities** **Platform Administration Support** * Complete and maintain platform configurations for content authoring and automation tools, including user provisioning, permission management, template setup, and system settings updates. * Maintain content authoring templates and configuration‑controlled components (automation rules, asset structures, metadata defaults, and platform settings) to ensure accuracy, compliance, and operational consistency. * Support UAT for platform updates and enhancements by executing test scripts, validating configuration behavior, documenting outcomes, and coordinating handoffs to IT or technical teams when development changes are required. **Workflow Operations & Issue Resolution** * Monitor content authoring and automation workflows (template activation, content creation, creative assembly, and downstream handoffs) to ensure stable execution and timely throughput. * Troubleshoot platform issues using configuration‑level fixes where applicable; identify and
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