Engine
Sr.ARISpecialist-LATAM
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optimal for Senior candidates.
“Sr. ARI Specialist-LATAM at Engine. Skills: technical execution of rate loading and rate management, SQL, Python, Salesforce reporting. Own rate loading inquiries and tickets piped into the ARI Intake board, from triage through resolution. Investigate, diagnose, and resolve complex rate discrepancies across our supply systems”
What You'll Achieve.
meeting or beating SLA on triage and resolution; Stand up a recurring rate-quality and coverage report; Ship at least one automation (SQL + Python) that materially reduces time on a repeatable rate workflow; Operational Efficiency; Rate-related ARI tickets triaged and resolved within SLA; Reduction in time-on-task across rate-loading workflows through iterative automation; Rate Quality & Coverage; Quality and coverage of rate monitoring across the supply portfolio; Stakeholder satisfaction with rate-related reporting and analysis; Documentation & Process; Quality and coverage of ARI / rate operations SOPs and process mapping
Industry & Context.
Investigate, diagnose, and resolve complex rate discrepancies; analytical instincts
What They're Looking For.
Must Have
3+ years in a technical operations, business analyst, or analytics role, working proficiency in SQL, Hands-on experience with Salesforce, Python proficiency, analytical instincts paired with a “driver, not passenger” ownership mentality, Excellent written and spoken English, Comfortable operating remotely and managing your own throughput in a fast-moving environment
Nice to Have
Experience managing rates in a GDS (Amadeus and/or Sabre), Prior experience in travel, hospitality, or another rate / inventory-driven industry (OTA, hotel chain, TMC, airline), Exposure to Looker (or comparable BI tooling), dbt, or building production data models, Experience with REST APIs and tools like Postman
What You'll Do.
Own rate loading inquiries and tickets piped into the ARI Intake board
from triage through resolution
and resolve complex rate discrepancies across our supply systems
Write and maintain SQL queries against our data warehouse to validate rate accuracy
surface gaps in coverage
and answer ad-hoc questions
Build Python scripts and automations to streamline repeatable rate-loading and audit workflows
Maintain and extend Salesforce-based reporting and workflows
Develop weekly and monthly dashboards covering rate quality
and operational performance against SLAs
and Supply leadership to translate rate signals into action
Build and own SOPs and process documentation as rate operations scale
Identify automation and process-improvement opportunities and lead them to completion
How You'll Work.
Team & Collaboration
work cleanly across U. S. -based Sales, Supply, and Engineering teams; Partner with Sales, Account Management, and Supply leadership; partnership with Engineering and Data
Communication Scope
Excellent written and spoken English; communication chops to work cleanly across U. S. -based Sales, Supply, and Engineering teams
Process & Methodology
lead them to completion
Full Job Description
About Engine At Engine, we’re transforming business travel into something personalized, rewarding, and simple. For too long, managing travel and spend has been overwhelming and fragmented — we’re here to change that. We believe the future of travel should be seamless and powered by technology that delights customers at every step. That’s why we’re building a platform that brings together corporate travel, a powerful charge card, and modern spend management in one place. To make this vision real, we’re looking for exceptional, mission-driven people to help redefine how businesses manage and experience travel. More than 20,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year. Cash flow positive with rapid growth, we pair exclusive Engine-only rates, industry-leading rewards, and intelligent automation to help businesses save money while delivering world-class personalization and convenience. Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, with honors including the Deloitte Fast 500 and Built In’s Best Places to Work. This role sits on the ARI (Availability, Rates, Inventory) team inside Supply — the team responsible for maintaining Engine's hotel inventory, ensuring customers always see the most competitive Engine-only rates, and providing strategic data and guidance to our sales organization. As we scale rate operations across thousands of properties, we need a senior technical operator who can both run the rails today and help us re-architect them for tomorrow. Your Mission As a Sr. ARI Specialist, you'll own the technical execution of rate loading and rate management across our supply portfolio. You'll start by anchoring rate-related tickets in our ARI Intake board — owning them end-to-end — and grow into one of the team's go-to analysts for complex reporting, root-cause investigation, and proac
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