Amazon Web Services, Inc.
Technology
Sr.AppliedAISolutionsArchitect-PublicSector,AmazonConnect
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optimal for Senior candidates.
“Sr. Applied AI Solutions Architect - Public Sector, Amazon Connect at Amazon Web Services, Inc.. Skills: Applied AI, Solutions Architecture, Public Sector, Amazon Connect. Design and implement AI solutions. Develop cloud-native applications”
What You'll Achieve.
Drive adoption of AI solutions; Improve customer experience; Deliver successful projects; Meet client requirements
Industry & Context.
Root cause analysis; Complex problem solving; Analytical thinking
Occasional travel
What They're Looking For.
Must Have
Bachelor's degree or equivalent practical experience, 5+ years of experience in software development, 3+ years of experience in cloud computing, Experience with AI/ML concepts, Experience with public sector clients
Nice to Have
Master's degree or PhD, Experience with Amazon Connect, Experience with AWS services, Experience with large-scale enterprise solutions, Experience with AI/ML solutions architecture
What You'll Do.
Design and implement AI solutions
Develop cloud-native applications
Architect scalable systems
Collaborate with engineering teams
Engage with public sector clients
Provide technical guidance
Develop proof-of-concepts
Present technical solutions
Troubleshoot complex issues
Stay current with technology trends
How You'll Work.
Team & Collaboration
Cross-functional teams; Public sector stakeholders; Engineering teams; Product teams
Communication Scope
Technical presentations; Client communication; Stakeholder engagement
Process & Methodology
Agile methodologies, Scrum, Project planning
Full Job Description
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. The Applied AI Solutions Architecture team within AWS is seeking a hands-on, customer-obsessed Solutions Architect to accelerate customer adoption of Amazon Connect's AI capabilities. As an Applied AI Solutions Architect, you will be embedded with customers to help them prepare their Amazon Connect implementations for production by focusing on three critical pillars of agentic AI: Model Selection — Guiding customers through evaluating and selecting the right foundation models (via Amazon Bedrock) for their contact center use cases, balancing latency, accuracy, cost, and compliance requirements. Prompt Configuration — Designing, testing, and optimizing AI prompts and system instructions for Amazon Connect AI agents, including self-service agents, answer recommendation agents, and custom orchestrator agents. Tool Configuration — Architecting and building the tool integrations (APIs, Lambda functions, data connectors, knowledge bases) that agentic AI systems use to take actions on behalf of customers and agents — including configuring MCP (Model Context Protocol) servers for standardized tool discovery and invocation, and enabling A2A (Agent-to-Agent) communication patterns for multi-agent orchestration across enterprise systems. A critical dimension of this role is Customer Data Readiness — assessing, preparing, and structuring customer data assets so that AI agents can reliably access, retrieve, and act on the right information. You will help customers evaluate their data land
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