Amazon Web Services, Inc.
Solutions Architect, Solution Architect, Cloud Computing
Sr.AppliedAISolutionsArchitect-PublicSector,AmazonConnect
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“Sr. Applied AI Solutions Architect - Public Sector, Amazon Connect at Amazon Web Services, Inc.. Skills: Applied AI, Amazon Connect, Agentic AI, Data readiness. Lead technical discovery sessions. Understand business requirements”
Industry & Context.
25-40% travel
What They're Looking For.
Must Have
6+ years design, implementation, or consulting experience, Experience with Amazon Connect or other enterprise contact center platforms, Hands-on experience with Amazon Bedrock
Nice to Have
5+ years infrastructure architecture, database architecture and networking experience, Experience with agentic AI patterns, Hands-on experience building and deploying MCP servers, Experience designing A2A architectures, Proficiency with agentic IDEs
What You'll Do.
Lead technical discovery sessions
Understand business requirements
Understand contact center architecture
Understand AI readiness
Translate findings into plans
Conduct data readiness assessments
Evaluate data quality
Evaluate data accessibility
Evaluate data structure
Evaluate data governance
Recommend remediation strategies
Build data foundation
Design agentic AI solutions
Configure AI agent creation
Configure AI prompt engineering
Configure model selection
Configure guardrail configuration
Configure tool integration
Expose customer tools
Enable AI agents to discover tools
Enable AI agents to invoke tools
Architect Agent-to-Agent communication
Enable AI agents to collaborate
Build serverless integrations
Connect AI agents with data systems
Architect secure data access
Power AI agent tool use
Power retrieval-augmented generation
Guide customers through testing
Evaluate AI agent performance
Validate AI agent performance
Create reusable artifacts
Provide feedback to product teams
How You'll Work.
Team & Collaboration
Customer teams; Customer engineering teams; Service teams; Partner ecosystem
Full Job Description
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. The Applied AI Solutions Architecture team within AWS is seeking a hands-on, customer-obsessed Solutions Architect to accelerate customer adoption of Amazon Connect's AI capabilities. As an Applied AI Solutions Architect, you will be embedded with customers to help them prepare their Amazon Connect implementations for production by focusing on three critical pillars of agentic AI: Model Selection — Guiding customers through evaluating and selecting the right foundation models (via Amazon Bedrock) for their contact center use cases, balancing latency, accuracy, cost, and compliance requirements. Prompt Configuration — Designing, testing, and optimizing AI prompts and system instructions for Amazon Connect AI agents, including self-service agents, answer recommendation agents, and custom orchestrator agents. Tool Configuration — Architecting and building the tool integrations (APIs, Lambda functions, data connectors, knowledge bases) that agentic AI systems use to take actions on behalf of customers and agents — including configuring MCP (Model Context Protocol) servers for standardized tool discovery and invocation, and enabling A2A (Agent-to-Agent) communication patterns for multi-agent orchestration across enterprise systems. A critical dimension of this role is Customer Data Readiness — assessing, preparing, and structuring customer data assets so that AI agents can reliably access, retrieve, and act on the right information. You will help customers evaluate their data land
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