Amazon Web Services, Inc.
Technology
Sr.AppliedAISolutionsArchitect-PublicSector,AmazonConnect
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Applied AI Solutions Architect - Public Sector, Amazon Connect at Amazon Web Services, Inc.. Skills: Applied AI, Agentic AI, Amazon Connect, Amazon Bedrock. Lead technical discovery sessions. Understand business requirements”
Industry & Context.
Troubleshooting; Root cause analysis
25-40% travel
What They're Looking For.
Must Have
6+ years design, implementation, or consulting experience, Hands-on Amazon Bedrock experience, 5+ years contact center experience
Nice to Have
5+ years infrastructure architecture, database architecture and networking experience, Experience with agentic AI patterns, Hands-on MCP server deployment experience, Experience designing A2A architectures, Proficiency with agentic IDEs, AWS certifications
What You'll Do.
Lead technical discovery sessions
Understand business requirements
Understand contact center architecture
Understand AI readiness
Translate findings into plans
Conduct data readiness assessments
Evaluate data quality
Evaluate data accessibility
Evaluate data structure
Evaluate data governance
Recommend remediation strategies
Build data foundation
Design agentic AI solutions
Configure AI agent creation
Configure AI prompt engineering
Configure model selection
Configure guardrail configuration
Configure tool integration
Configure action integration
Expose customer tools
Enable dynamic tool discovery
Enable dynamic tool invocation
Architect A2A communication patterns
Enable AI agents to collaborate
Build serverless integrations
Connect AI agents with data systems
Architect secure access patterns
Power AI agent tool use
Guide customers through testing
Guide customers through evaluation
Guide customers through validation
Create reusable artifacts
Provide feedback to product teams
How You'll Work.
Team & Collaboration
Customer teams; Customer engineering teams; Service teams; Product teams; Partner ecosystem
Communication Scope
Technical presentations; Customer engagements
Full Job Description
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. The Applied AI Solutions Architecture team within AWS is seeking a hands-on, customer-obsessed Solutions Architect to accelerate customer adoption of Amazon Connect's AI capabilities. As an Applied AI Solutions Architect, you will be embedded with customers to help them prepare their Amazon Connect implementations for production by focusing on three critical pillars of agentic AI: Model Selection — Guiding customers through evaluating and selecting the right foundation models (via Amazon Bedrock) for their contact center use cases, balancing latency, accuracy, cost, and compliance requirements. Prompt Configuration — Designing, testing, and optimizing AI prompts and system instructions for Amazon Connect AI agents, including self-service agents, answer recommendation agents, and custom orchestrator agents. Tool Configuration — Architecting and building the tool integrations (APIs, Lambda functions, data connectors, knowledge bases) that agentic AI systems use to take actions on behalf of customers and agents — including configuring MCP (Model Context Protocol) servers for standardized tool discovery and invocation, and enabling A2A (Agent-to-Agent) communication patterns for multi-agent orchestration across enterprise systems. A critical dimension of this role is Customer Data Readiness — assessing, preparing, and structuring customer data assets so that AI agents can reliably access, retrieve, and act on the right information. You will help customers evaluate their data land
Applying for this Sr. Applied AI Solutions Architect - Public Sector, Amazon Connect role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon Web Services, Inc.?
Real rants from real employees. Read before you apply.