Amazon Web Services, Inc.
Technology
Sr.AppliedAISolutionsArchitect,AmazonConnect
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“Sr. Applied AI Solutions Architect, Amazon Connect at Amazon Web Services, Inc.. Skills: Applied AI, Solutions architecture, Amazon Connect. Design and implement AI solutions. Develop and deploy machine learning models”
What You'll Achieve.
Drive adoption of AI solutions; Improve customer experience; Deliver successful customer projects
Industry & Context.
Root cause analysis; Troubleshooting complex issues
What They're Looking For.
Must Have
Bachelor's degree or equivalent practical experience, 5 years of experience in software development, 3 years of experience in cloud computing, Experience with machine learning, Experience with large-scale distributed systems
Nice to Have
Master's degree or PhD, Experience with AWS services, Experience with Amazon Connect, Experience with AI/ML frameworks, Experience with conversational AI
What You'll Do.
Design and implement AI solutions
Develop and deploy machine learning models
Build and manage cloud infrastructure
Collaborate with customers to understand needs
Provide technical guidance and support
Develop proof-of-concepts
Present technical solutions to stakeholders
Stay current with AI/ML advancements
How You'll Work.
Team & Collaboration
Cross-functional teams; Customer teams; Product teams
Communication Scope
Technical presentations; Customer communication
Process & Methodology
Agile methodologies
Full Job Description
Application deadline: Jun 16, 2026 This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the technical background, customer experience, and skills necessary to help accelerate customer adoption of Amazon Connect's AI capabilities? Do you love building new strategic and data-driven businesses? Join the Applied AI Solutions team as an Amazon Connect Specialist Solutions Architect! The Applied AI Solutions Architecture team is seeking a hands-on, customer-obsessed Solutions Architect to accelerate customer adoption of Amazon Connect's AI capabilities. Applied AI Solutions is part of the AWS Specialist & Partner (ASP) org, which works backwards from our customer’s most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam. A critical dimension of this role is Customer Data Readiness — assessing, preparing, and structuring customer data assets so that AI agents can reliably access, retrieve, and act on the right information. You will help customers evaluate their data landscape, identify gaps, establish data pipelines, and ensure their knowledge bases, CRMs, and backend systems are AI-ready before agents go live. You will work at the intersection of contact center operations and applied AI, helping customers move from pr
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