TELUS Digital
telecommunications
Sr.ApplicationsDeveloper
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Applications Developer at TELUS Digital. Skills: Amazon Connect, AWS, Python, Node.js, Contact Center solutions, CCaaS platform. hands-on technical builder for complex Amazon Connect implementations. configuration, scripting, and deployment of Amazon Connect and AWS services”
What You'll Achieve.
design and deliver transformative customer experiences; enables seamless, trusted, and digitally powered experiences
Industry & Context.
Identify system defects, triage and solve problems within given rules
What They're Looking For.
Must Have
Minimum of 3 years’ experience in a technical role in Contact Center solutions or CCaaS platform ideally Amazon Connect, supporting in technical discovery, cut-over activities, transition to support/managed services, Analyze and understand functional business requirements and design specifications of call / chat routing, call flows and IVR / Natural Language, Voice / Chat Bot, Able to translate business requirements into technical workflows, Identify system defects, triage and solve problems within given rules, Ensures that code/configurations adhere to the security, logging, error handling, and performance standards and non-functional requirements, Performs code review and enforces good coding practices, Build AWS Lex, Lambda using Python, Node. js
Nice to Have
Amazon Connect, AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis
What You'll Do.
hands-on technical builder for complex Amazon Connect implementations
and deployment of Amazon Connect and AWS services
translating technical specifications into functioning
and user-friendly customer experience solutions
transition to support/managed services
Analyze and understand functional business requirements and design specifications of call / chat routing
call flows and IVR / Natural Language
translate business requirements into technical workflows
Identify system defects
triage and solve problems within given rules
Ensures that code/configurations adhere to the security
and performance standards and non-functional requirements
Performs code review and enforces good coding practices
How You'll Work.
Team & Collaboration
Working closely with Solution Architects and Technical Leads
Process & Methodology
Ability to manage both Waterfall and Agile projects
Full Job Description
Who We Are Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences, all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. The Opportunity The Amazon Connect Application Engineer is the hands-on technical builder for complex Amazon Connect implementations. Working closely with Solution Architects and Technical Leads, you will be responsible for the actual configuration, scripting, and deployment of Amazon Connect and AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis. This role bridges the gap between design and reality, translating technical specifications into functioning, robust, and user-friendly customer experience solutions. Responsibilities: - Minimum of 3 years’ experience in a technical role in Contact Center solutions or CCaaS platform ideally Amazon Connect, supporting in technical discovery, cut-over activities, transition to support/managed services. - Operate independently, with very minimal supervision - Analyze and understand functional business requirements and design specifications of call / chat queue routing, call flows and IVR / Natural Language, Voice / Chat Bot. - Abl
Applying for this Sr. Applications Developer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about TELUS Digital?
Real rants from real employees. Read before you apply.