Dxc Technology
SrAnalystSoftwareEngineering
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“Sr Analyst Software Engineering at Dxc Technology. Skills: Incident Ownership, Troubleshooting, C#, .NET Core. Perform rapid intake, triage, and prioritization of alerts. Act as Incident Owner during high-severity events”
What You'll Achieve.
Swift restoration of service; Efficient problem resolution; Accelerate fixes; Speed up diagnosis; Improve observability
Industry & Context.
Triage mindset; Troubleshooting mindset; Incident ownership; Sense of urgency; Data-driven hypotheses; Isolate root causes
What They're Looking For.
Must Have
3–5+ years in Support, or Production Operations roles, triage and troubleshooting mindset with proven incident ownership and sense of urgency, Hands-on with observability/monitoring tools like Kibana (log analysis), Dynatrace (APM), plus familiarity with metrics and tracing, Solid understanding of application architectures (microservices, APIs, message queues, databases, AWS services), Ability to correlate logs/metrics/traces and form data-driven hypotheses to isolate root causes, Proficient in SQL basics and comfortable reading application logs (JSON, stack traces), Excellent communication skills for incident coordination and stakeholder updates (concise, structured, timely), Expertise in C# and. NET Core, Solid understanding of SOAP, REST, and Web API based web service protocols, Solid understanding of AWS Cloud service and Integration, Cloud Technology: AWS - Lambda, Neptune, Dynamo DB, document DB, RDS SQL, Mongo DB (medium), Redis cache, EC2 hosting, Integration with. NET Core (middleware), DynaTrace, Experience with Microsoft Entity Framework and/or LINQ to SQL, Logging: Kibana, Elastic search, Log stash, Dev Tool: Fiddler, Postman and Swagger, Knowledge on GIT
What You'll Do.
and prioritization of alerts
Act as Incident Owner during high-severity events
real-time incident timelines
Execute root-cause isolation across layers
Use observability/monitoring tools to correlate logs
Perform targeted mitigations
Identify and recognize application stack for impacted service
and dependency diagrams
Contribute to automation and self-healing routines
Recommend monitoring gaps to improve observability
How You'll Work.
Team & Collaboration
Cross-Team Collaboration; Engage with App Dev, DevOps, Database, Network, Security, QA, and vendor partners; Provide clear technical context, hypothesis-driven analysis; Facilitate postmortems and continuous improvement actions; Incident coordination and stakeholder updates
Communication Scope
Clear communication; Concise communication; Structured communication; Timely communication
Full Job Description
**Job Description:** The ideal candidate will have a strong understanding of **Starlink Production Core Support**. He will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting & Restoration, Cross-Team Collaboration, Platform & Application Stack Awareness and Service Quality & Process Excellence. * Triage & Incident Ownership * Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents. * Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service. * Maintain accurate, real-time incident timelines and post-incident documentation. * Troubleshooting & Restoration * Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers. * Use observability/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns. * Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service quickly. * Cross-Team Collaboration * Engage with App Dev, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution. * Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring tools to accelerate fixes. * Facilitate postmortems and continuous improvement actions. * Platform & Application Stack Awareness * Identify and recognize the application stack (UI-frontend, backend services, APIs, queues, databases, caches, containers, orchestration, networking) for each impacted service to quickly isolate the source of issues. * Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis. * Service Quality & Process Excellence * Contribute to automation and self-healing routines (alert tuning, auto-remediation, playbooks). * Recommend monitoring gaps to improve observability. ** _Skills / Experience:_** **_Qualif
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